Melinda McBee
Mableton,GA
Summary
Proactive Design Consultant with extensive experience in client relationship management and innovative design solutions. A passion for creating aesthetically pleasing and functional designs, and work is consistently praised by clients and colleagues.
Creative problem solver and who strives to develop innovative solutions to design challenges. A solid understanding of design principles and a great eye for detail.
Dependable, reliable team member with strong communication skills and the ability to adjust work for various environments.
Highly collaborative designer who enjoys working with other professionals to create outstanding designs.
Overview
20
20
years of professional experience
Work History
Design Consultant
Ballard Designs
04.2019 - 08.2024
- Built and established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Evaluated client's existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
- Optimized space planning for improved functionality in residential places.
- Developed innovative design concepts to meet client's unique needs and preferences.
- Identified design requirements for each project.
- Enhanced client satisfaction by providing tailored design solutions for residential projects.
- Applied skill in color theory and composition to bring client visions to fruition.
- Managed multiple concurrent projects while meeting deadlines and maintaining attention to detail.
- Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval.
- Consistently met or exceeded sales goals.
- Provided guidance and advice to junior design team members on design-related matters.
- Analyzed feedback from customers and staff to refine design concepts.
- Assisted in development of new materials for design projects.
- Prepared original and relevant options for clients suitable to individual requirements.
ECommerce Content Specialist
Ballard Designs
03.2013 - 01.2019
- Loaded and maintained product content and enhanced content quality by conducting thorough research and fact-checking.
- Oversaw freelance writer's work to ensure adherence to established guidelines while maintaining a cohesive brand voice.
- Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
- Conducted regular audits of web pages and updated outdated or irrelevant information promptly.
- Managed editorial calendar, ensuring timely publication of relevant, high-quality content pieces.
- Collaborated with cross-functional teams to ensure consistency in brand messaging across all channels.
- Applied current editing and photography tools to tell great stories.
- Collaborated with illustrators and photographers to enhance content.
- Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
Sales Associate
Ballard Designs
08.2010 - 03.2013
- Demonstrated a high level of accuracy handling sales transactions efficiently while adhering to company handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy. Resolved customer complaints with patience and understanding, restoring customer confidence.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed the model for the Associate 101 Training Program.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Customer Service and Sales Associate
LDI Reproprinting
01.2009 - 10.2010
- Produced Large numbers of reprographic construction drawings for architects, engineers, and builders using two large-format digital printers, KIP 8000 and Oce 9800.
- Utilized proprietary software that enabled fast and efficient printing, image manipulation and format alterations.
- Assisted customers with finding potential jobs, advising in job bid process, and selecting appropriate plans.
- Managed and organized digital files and helped maintain company-wide database.
- Ability to recognize and convert various file formats (DWG, PDF, JPG, and DjVu) to TIF which facilitated efficient printing,
Manager/Interior Designer
Maison Suzanne
03.2004 - 11.2008
- Responsible for every phase of day-to-day business operations.
- Oversaw all facets of sales and services for shop of high-end fine European antiques and accessories.
- Performed an ongoing analysis to evaluate product need and availability; reviewed historical data and followed through with purchase orders.
- Managed inventory, ordering, and purchasing from international suppliers.
- Maintained positive Chamber of Commerce relations. Managed and resolved customer service issues.
- Created a consistent referral business by building a strong rapport with both potential and existing clients.
Education
Associate of Arts - Fine Arts
Pensacola State College
Pensacola, FL01.1984
Associate of Arts - Interior Design
Seminole State College of Florida
Sanford, FL05.1994
Skills
- Superb attention to detail
- Color theory knowledge
- Excellent Communication
- Problem-solving abilities
- Organization skills
- Experience with design software
- Computer literate
- Reliability and Adaptability
- Teamwork skills
- Presentation Design
- Customer Service
- Creative Thinking
- 3D Design
Timeline
Design Consultant
Ballard Designs
04.2019 - 08.2024
ECommerce Content Specialist
Ballard Designs
03.2013 - 01.2019
Sales Associate
Ballard Designs
08.2010 - 03.2013
Customer Service and Sales Associate
LDI Reproprinting
01.2009 - 10.2010
Manager/Interior Designer
Maison Suzanne
03.2004 - 11.2008
Associate of Arts - Fine Arts
Pensacola State College
Associate of Arts - Interior Design
Seminole State College of Florida
Similar Profiles
JEFFREY SEALSJEFFREY SEALS
Design Consultant at Ballard DesignsDesign Consultant at Ballard Designs
JOSHUA BONILLAJOSHUA BONILLA
Warehouse Associate at Ballard DesignsWarehouse Associate at Ballard Designs
Allison CoxAllison Cox
Sourcing Specialist at Ballard DesignsSourcing Specialist at Ballard Designs