Open To Work
MeLinda McLemore
San Francisco,CA
Summary
Accomplished Certified Phlebotomy Technician (CPT-1) with 10+ years of comprehensive experience spanning clinical, outpatient, mobile, instructional, and supervisory environments. Recognized for delivering exemplary patient care, strengthening operational workflows, and leading high-performing teams across multiple sites. Adept at driving efficiency, ensuring regulatory compliance, and fostering a collaborative, service-focused work culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Center Supervisor
Labcorp
San Francisco, CA
03.2020 - Current
- Lead and support a high-performing team across multiple Patient Service Centers.
- Oversee daily operations including scheduling, patient flow, inventory, payroll, and evaluations.
- Recruit, train, and mentor staff while ensuring compliance and service excellence.
- Serve as liaison between patients, providers, and internal teams to resolve issues.
- Provide operational coverage across multiple locations and support new site setup.
Patient Service Technician
Labcorp
San Francisco, CA
01.2019 - 03.2020
- Performed venipuncture and capillary collection for all age groups.
- Collected drug screen, paternity, and alcohol testing specimens.
- Managed specimen processing, patient intake, billing, and scheduling.
Patient Service Rep / Phlebotomist
Quest Diagnostics
Daly City, CA
01.2018 - 01.2019
- Collected and processed a variety of clinical specimens.
- Entered patient data and lab orders accurately.
- Maintained inventory and supply ordering.
Phlebotomist
Circle Medical
San Francisco, CA
09.2017 - 01.2018
- Administered influenza vaccines in clinic and corporate settings.
- Completed over 200 intramuscular injections.
Phlebotomy Instructor & Lab Supervisor
Bay Area Medical Academy
07.2015 - 08.2017
- Delivered hands-on instruction to phlebotomy and MA students.
- Trained students in venipuncture, infection control, and regulations.
- Achieved 90% course completion rate with 100+ trained students.
Donor Tech / Phlebotomist
Blood Centers of the Pacific
02.2016 - 12.2016
- Collected blood donations in mobile and clinical environments.
- Performed donor screening and obtained vital signs.
- Processed over 1,000 donor samples.
Education
Phlebotomy Technician Program -
Bay Area Medical Academy
08-2014
Early Childhood Education & Development - undefined
City College of San Francisco
01-2008
Skills
- Proficient in laboratory information systems
- Electronic medical record systems
- Data entry proficiency
- Customer service management
- Quality control
- Schedule management
- Quality assurance
- Staff training and development
- Complaint handling
- Excellent communication
- Policy enforcement
Certification
- Certified Phlebotomy Technician (CPT-1), California Department of Public Health — Licensed 1/2027
- Basic Life Support (BLS), American Heart Association
- CPR & AED Certified
- COVID-19 Vaccinated & Boosted
CORE COMPETENCIES
- Venipuncture & Capillary Collection (All Ages)
- Staff Training, Coaching & Supervision
- Workflow Optimization & Multi-Site Operations
- Regulatory Compliance & Quality Assurance
- Patient Interaction & Communication
- Inventory, Supply & Schedule Management
- Timekeeping, Payroll, HR Coordination
Timeline
Patient Service Center Supervisor
Labcorp
03.2020 - Current
Patient Service Technician
Labcorp
01.2019 - 03.2020
Patient Service Rep / Phlebotomist
Quest Diagnostics
01.2018 - 01.2019
Phlebotomist
Circle Medical
09.2017 - 01.2018
Donor Tech / Phlebotomist
Blood Centers of the Pacific
02.2016 - 12.2016
Phlebotomy Instructor & Lab Supervisor
Bay Area Medical Academy
07.2015 - 08.2017
Early Childhood Education & Development - undefined
City College of San Francisco
Phlebotomy Technician Program -
Bay Area Medical Academy