Melinda Miller
Spring Grove,PA
Summary
- Highly skilled practice manager; adept at managing daily operations and ensuring seamless workflows. Utilizes strong organizational and leadership abilities to maintain efficiency and support team productivity.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
- Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking.
Overview
10
10
years of professional experience
Work History
OFFICE MANAGER
Family Practice Center
03.2021 - Current
- Work closely with the administrative team to identify and implement opportunities to improve clinical operations and meet benchmarks.
- Assess processes and procedures, complying with OSHA, and HIPAA regulations.
- Manage office budget, payroll, and reduce unnecessary expenses.
- Consult with healthcare professionals on business decisions.
- Establish and maintain effective communication with staff, providers, and administration to promote high quality patient care and ensure an efficient workflow.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Deal proactively with incidents and complaints, ensuring a high standard of patient support and customer service
- Ensure all staff deliver a high standard of service as well as provide support, coaching and mentoring to individual team members
- Enhance staff productivity by providing comprehensive training programs and regular performance evaluations.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Create and implement organizational policies and procedures.
CERTIFIED CLINICAL MEDICAL ASSISTANT INSTRUCTOR
Adult & Continuing Education
10.2022 - 06.2023
- Regularly assessed student progress, adjusting lesson plans as needed to address individual needs and improve overall understanding.
- Assisted in the development of new courses, incorporating up-to-date industry practices and trends into the curriculum.
- Enhanced students' clinical skills through carefully designed practical sessions and lab exercises.
- Develop and create curriculum in preparation to sit for the CCMA exam through the National Health Association
BACK OFFICE SUPPORT SPECIALIST
Concentra Medical Centers
07.2016 - 03.2021
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Obtained client medical history, medication information, symptoms, and allergies.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
CERTIFIED CLINICAL MEDICAL ASSISTANT
Hanover Medical Group
06.2014 - 07.2017
- Obtained hospital notes, referral information, patient demographics, and medication verification
- Prepared lab specimens for diagnostic evaluation.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Bachelor of Science - Health Administration, Healthcare Leadership
Capella University
Minneapolis, MN03.2022
Associates in Specialized Technology - Certified Clinical Medical Assistant
York Technical Institute
York, PA06.2013
Skills
- Practice Operations Management
- Leadership
- Excel spreadsheets
- Deadline-oriented
- Meticulous attention to detail
- Schedule Management
- Workflow Planning
- Information confidentiality
- Process & Quality Improvement
- Health & Safety Regulation
- Policy Implementation
- Regulatory Compliance
- Performance Metrics
- Facility Oversight
- HIPAA Guidelines
- Healthcare Management
- Microsoft Office Suite
- Professional telephone demeanor
Timeline
CERTIFIED CLINICAL MEDICAL ASSISTANT INSTRUCTOR
Adult & Continuing Education
10.2022 - 06.2023
OFFICE MANAGER
Family Practice Center
03.2021 - Current
BACK OFFICE SUPPORT SPECIALIST
Concentra Medical Centers
07.2016 - 03.2021
CERTIFIED CLINICAL MEDICAL ASSISTANT
Hanover Medical Group
06.2014 - 07.2017
Bachelor of Science - Health Administration, Healthcare Leadership
Capella University
Associates in Specialized Technology - Certified Clinical Medical Assistant
York Technical Institute
Similar Profiles
Tara AlstonTara Alston
Medical Assistant at Family Practice CenterMedical Assistant at Family Practice Center
Lee Ann Rydosz, FNP-CLee Ann Rydosz, FNP-C
Certified Family Nurse Practitioner at Family Practice Center P.CCertified Family Nurse Practitioner at Family Practice Center P.C
Doneeka WilliamsDoneeka Williams
Medical Assistant at Family Practice Center P.CMedical Assistant at Family Practice Center P.C