Melinda Ponnell
San Leandro,CA
Summary
- Patience
- Problem solving skills
- Role Model Behavior
- Emotional Stability
- Cultural Sensitivity
- Communication Skills
Firm but Kind Discipline
Setting healthy boundaries while remaining supportive.
Consistent with rules while showing understanding.
Basic Life Skills
Teaching and helping teens with cooking, cleaning, hygiene, and time management.
Overview
12
12
years of professional experience
Work History
Security Officer
Oakland Coliseum
Oakland, CA
08.2013 - Current
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Assisted with crowd control during large events held at the facility.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Reported safety hazards for remediation response.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Patrolled crowds during events to preserve order and promote security.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Community Child Care Worker
Abracadabra Day Care
Oakland, CA
06.2018 - 12.2024
- Observed hygiene practices among staff members as well as children in order to maintain a healthy environment.
- Participated in team meetings to discuss best practices for providing quality care.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Communicated with parents about daily activities and any concerning behaviors.
- Established behavioral modification goals and assessed progress toward goals.
- Maintained daily records of activities, behaviors, meals, and naps.
Station Agent
Contour airlines
Oakland, US
11.2022 - 03.2024
- Used proper motions and safety equipment to guide aircraft to and from terminal gates
- Greeted guests and assisted them by gathering information about their reservations or requests
- Looked through and search the planes for security concerns like restricted items and tampering
- Double-checked the accuracy of aircraft manifests
- Customer service, Greet and assist all passengers
- Basic knowledge in Microsoft, Office 365, Excel, Outlook, and Word
- Provide check-in assistance, ticketing changes, special service requests for passengers & Assist unaccompanied minors and passengers with special needs & resolve customer concerns
- Assist in ramp set up and storage of equipment
- Responsible for always maintaining the safety and security of the ramp
- Marshal aircraft on the ramp (directing, assisting, and parking all arriving, departing and towed aircraft) security searches
- Service aircraft as needed, potable water
- Able to coordinate multiple priorities and meet deadlines
- Was responsible for the safe operation of equipment such as belt loaders, lift trucks, and back carts
Education
High School -
John F. Kennedy High School
Fremont, CA06-2005
Skills
- Safety awareness
- Friendly service mentality
- Problem resolution
- Communications
- Preflight briefings
- Weight/balance loading
- Aviation and transportation
- Cargo and freight
- Service-oriented
- Employee interaction
- Front desk experience
- Aircraft greeting
- Crew coordination
- Leadership
- Project organization
- Housekeeping
- MS Office
- Aircraft movements
- Restricted item searches
- Crew assistance
- Equipment operation
- Cargo loading and unloading
- Cleaning/sanitation processes
- Radio etiquette
- Heavy Equipment Operation
- Computer knowledge
- Customer service
- Efficient
- Organization
- Baggage tag checks
- Guest accommodations
- Behavioral assessment
- Daily record keeping
- Client communication
- Team collaboration
- Conflict resolution
- Safety compliance
- Effective supervision
- Data entry
- Child development
- Professional boundaries
- Mental health awareness
- Housekeeping tasks
- Client transportation
- Goal setting
- Problem-solving abilities
- Meal preparation
- Crisis intervention
Timeline
Station Agent
Contour airlines
11.2022 - 03.2024
Community Child Care Worker
Abracadabra Day Care
06.2018 - 12.2024
Security Officer
Oakland Coliseum
08.2013 - Current
High School -
John F. Kennedy High School