Melinda Pottorf
Columbus,OH
Summary
Proven Dispatcher and Retail Sales Associate with a track record of enhancing operational efficiency at AAA Auto Club Group. Excelled in high-stress situations, significantly reducing response times by streamlining processes. Demonstrates exceptional multitasking and time management abilities, alongside a commitment to outstanding customer service. Skilled in maintaining call metrics and attention to detail, contributing to team success and customer satisfaction.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
27
27
years of professional experience
Work History
Dispatcher
AAA Auto Club Group
05.1999 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 60-70 fleet vehicles.
- Contributed to the development of dispatch center policies and procedures that improved overall operational effectiveness.
- Collaborated with management to develop new strategies for improving overall dispatch efficiency and effectiveness.
- Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Contributed to team success by consistently meeting or exceeding performance metrics related to call handling time, customer satisfaction, and resource allocation.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
Retail Sales Associate
Watch Station
01.1998 - 05.1999
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
High School Diploma -
The Ohio State University
Columbus, OHSkills
- Reliability
- Multitasking
- Time management abilities
- Service planning
- Maintaining call metrics
- Attention to detail
Accomplishments
Employee of the Month 3 times
Employee of the Quarter 2 times
Perfect Attendance all 4 years of High School
Languages
English
Native or Bilingual
Timeline
Dispatcher
AAA Auto Club Group
05.1999 - Current
Retail Sales Associate
Watch Station
01.1998 - 05.1999
High School Diploma -
The Ohio State University
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