Summary
Work History
Education
Skills
Timeline
References
Overview

MELINDA Earley

Morganton,NC

Summary

People-Oriented Customer Representative with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Focused on delivering quality service. Remains level-headed in issue resolution, with strong problem resolving and negotiation skills. Brings top-notch skills in oral and written communication, Prioritizes customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Work History

Customer Service Representative

Fiserv
05.2014 - Current
  • Processed over 100 payments daily; troubleshooting payment and system issues.
  • Educated customers on how to use company systems, complete forms, and obtain desired services.
  • Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management
  • Actively listened to customers and handled concerns quickly
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Tracked customer service cases and updated service software with customer information
  • Met customer call guidelines for service levels, handle time and productivity

Machine Operator

Friday's Staffing
10.2013 - 04.2014
  • Scanned and Packed products for inventory and shipment.
  • Reached production consecutively producing 100s of items in bulk and removed assembling complexities by using automated systems.
  • Assembled ABS products according to changing daily work orders and specific client needs.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations

Production Worker

Case Farms
11.2012 - 05.2013
  • Worked on fast pace assembly line cutting and trimming white and dark meat and special cuts to prepare for packaging.
  • Followed safety procedures and guidelines to maintain safe working environments
  • Inspected and adjusted work performed to meet expectations
  • Used boning knife, skewers and twine to shape, lace, and tie roasts

Customer Service Representative

Convergys, AT&T
01.2008 - 03.2011
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 99.9% of issues.

Team Leader Intern

Panda Express Restaurant
Hickory/ Charlotte, NC
06.2006 - 08.2008
  • Greeted guests pleasantly and answered menu questions.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Education

Associates of Business Administrations -

AIU University, Chicago, IL
05.2018

Skills

  • Document calls in detail, quickly, and accurately
  • Microsoft Office
  • Communication skills
  • Troubleshooting and Resolution
  • Remote Access Software
  • Critical Thinking
  • Conflict Resolution
  • Payment Management
  • Administrative Support
  • Active Listening
  • Types 40 words per minute

Timeline

Customer Service Representative - Fiserv
05.2014 - Current
Machine Operator - Friday's Staffing
10.2013 - 04.2014
Production Worker - Case Farms
11.2012 - 05.2013
Customer Service Representative - Convergys, AT&T
01.2008 - 03.2011
Team Leader Intern - Panda Express Restaurant
06.2006 - 08.2008
AIU University - Associates of Business Administrations,

References

Can provide work and personal references upon request.

Overview

17
17
years of professional experience

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MELINDA Earley