Matthew Federici
Goodyear,AZ
Summary
Authorized to work in the US for any employer Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
24-7 Intouch
Phoenix, AZ
07.2021 - Current
Sortation Associate
Amazon
Goodyear, AZ
06.2017 - 03.2021
- Experience building and rebuilding pallets to ensure quality standards are met
- Experience using rf scanners
- Experience handling large and unwieldy packages
- Wrapping and closing pallets
- Unloading and loading trailers.
Software Engineer Intern
International cruises and excursions
Scottsdale, AZ
06.2016 - 09.2016
- Ensure functional requirements and quality standards are met
- Prepare and execute test scenarios
- Develop automated tests
- Maintain existing scripts
- Assist with manual testing.
Software Engineer Intern
International cruises and excursions
Scottsdale, AZ
06.2015 - 09.2015
- Ensure functional requirements and quality standards are met
- Prepare and execute test scenarios
- Develop automated tests
- Maintain existing scripts
- Assist with manual testing.
Education
High school diploma or GED -
Some college
Skills
- Pallet Jack
- Warehouse Experience
- RF Scanner
- Familiar with the Microsoft Office suite of products
- Familiar with the Atlassian suite of products
- Familiar with the Azure Cloud platform
- Microsoft Office
- Customer service
- Assessments
- Typing — Highly Proficient
- February 2021
- Transcribing text using a standard keyboard
- Full results: Highly Proficient
- Data entry: Attention to detail — Expert
- Maintaining data integrity by detecting errors
- Full results: Expert
- Data entry: Accuracy — Expert
- Entering data quickly and accurately
- Attention to detail — Highly Proficient
- March 2021
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Numerical reasoning skills — Expert
- Quickly and accurately performing basic mathematical operations, recognizing numerical sequences,
- And interpreting graphs
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Strong Analytical and Problem-Solving Skills
- Reading Comprehension
- Customer Service and Assistance
- Active Listening
- Microsoft Internet Explorer
- Correcting Discrepancies
- Computer Proficiency
Timeline
Customer Service Representative
24-7 Intouch
07.2021 - Current
Sortation Associate
Amazon
06.2017 - 03.2021
Software Engineer Intern
International cruises and excursions
06.2016 - 09.2016
Software Engineer Intern
International cruises and excursions
06.2015 - 09.2015
High school diploma or GED -
Some college