Melinda Rodriguez
Erie,PA
Summary
Dynamic professional with extensive experience in healthcare and education, notably as a Phlebotomist at Piedmont Hospital. Excelled in enhancing patient care and streamlining specimen processing, demonstrating top-notch oral communication and touch typing proficiency. Proven track record in improving customer service and operational efficiency, fostering positive outcomes and workplace harmony.
Overview
12
12
years of professional experience
Work History
Assistant Teacher
Child Development Center
05.2024 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Pharmacy Tech
CVS/caremark
11.2023 - 02.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Phlebotomist
B Positive National Blood Services
09.2022 - 10.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomist
Geisinger
02.2021 - 08.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Phlebotomist
Piedmont Hospital
10.2020 - 01.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Phlebotomist
Allegheny Health Network
09.2018 - 09.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Sales Associate
Ross Dress for Less
07.2015 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Manager
Bonton
05.2013 - 06.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
GED -
GED
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
- Skills development
- Teaching strategies
- Touch typing proficiency
- Typing speed and accuracy
- Retail sales customer service
- Customer service leadership
- Operating system expertise
Timeline
Assistant Teacher
Child Development Center
05.2024 - Current
Pharmacy Tech
CVS/caremark
11.2023 - 02.2024
Phlebotomist
B Positive National Blood Services
09.2022 - 10.2023
Phlebotomist
Geisinger
02.2021 - 08.2022
Phlebotomist
Piedmont Hospital
10.2020 - 01.2021
Phlebotomist
Allegheny Health Network
09.2018 - 09.2020
Sales Associate
Ross Dress for Less
07.2015 - 07.2018
Manager
Bonton
05.2013 - 06.2015
GED -
GED