Melinda Shoesmith
Oxford,FL
Summary
Dynamic Team Leader with a strong foundation in retail management. Skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
29
29
years of professional experience
Work History
Retail Manager
Gifts and More at The Paper Store
11.2023 - Current
- Fostered a positive team environment through effective communication and conflict resolution.
- Conducted regular performance evaluations to identify staff strengths and areas for improvement.
- Led initiatives that improved overall customer experience and loyalty through personalized service.
- Optimized scheduling to ensure adequate staffing during peak hours and maintain service levels.
- Trained new employees on store policies, procedures, and customer engagement techniques.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Increased sales figures by introducing loyalty program that encouraged repeat business.
- Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
- Assisted in recruiting, hiring and training of team members.
- Facilitated team meetings to discuss sales goals, product launches, and operational updates.
Retail Manager
Maurices
08.2016 - 11.2023
- Facilitated team meetings to discuss sales goals, product launches, and operational updates.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Conducted regular performance reviews, identifying opportunities for staff development and career progression.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Executed visual merchandising strategies that increased product visibility and drove sales.
- Trained new employees on store policies, procedures, and customer engagement techniques.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exhibited excellent people skills during interaction with employees and customers.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Assisted in recruiting, hiring and training of team members.
- Increased sales figures by introducing loyalty program that encouraged repeat business.
- Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
Visual Display Leader
Scheels All Sports
07.1996 - 07.2016
- Developed engaging visual displays to enhance customer experience and drive sales growth.
- Collaborated with marketing teams to align visual merchandising with seasonal promotions and brand strategies.
- Coordinated with suppliers to source materials for displays, ensuring quality and cost-effectiveness.
- Trained staff on visual merchandising best practices to maintain consistency across all displays.
- Evaluated competitor displays and trends to inform in-store visual strategies.
- Established guidelines for visual standards, ensuring all displays met company branding requirements.
- Executed seasonal transitions for visual displays, keeping the store environment fresh and inviting.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
Education
No Degree - General Studies
University of Wisconsin, Eau Claire
Eau Claire, WISkills
- Customer service excellence
- Financial operations management
- Retail operations management
- Inventory control
- Leadership development
- Effective team collaboration
- Data-driven KPI evaluation
- Hiring and onboarding
- Performance evaluation and monitoring
- Retail merchandising management
- Facilitating business growth
Accomplishments
- Supervised team of 6-22+ staff members at one time.
- 1 of 6 associates achieving New Store Lead role at Maurices. Responsible for new store development and overseeing projects while communicating with Corporate Office to achieve solutions to development issues or company standards and expectations.
- Assisted in travel and development of new or existing stores in all retail management roles as well as Visual Display Manager role.
- Trained and Developed individuals taking over my positions as I have furthered my career and made life altering changes throughout my career.
Timeline
Retail Manager
Gifts and More at The Paper Store
11.2023 - Current
Retail Manager
Maurices
08.2016 - 11.2023
Visual Display Leader
Scheels All Sports
07.1996 - 07.2016
No Degree - General Studies
University of Wisconsin, Eau Claire