Melinda Slack
Charleston,WV
Summary
Dedicated individual with a strong background in office administration, case management and compliance. Known for exceptional organizational skills and the ability to streamline processes, ensuring high-quality service delivery and client satisfaction.
Overview
17
17
years of professional experience
Work History
Catering Manager
Roots Catering
Charleston, WV
05.2023 - 09.2025
- Managing all aspects of logistics and operations
- Customer Service
- Marketing
- Compliance with health and safety protocol and procedures
- Budgeting
- Inventory
- Developed and implemented menu designs tailored to client preferences and dietary restrictions.
- Coordinated logistics for large-scale events, optimizing resource allocation and workflow efficiency.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
Benefits Verification Specialist
Highmark-BCBS
Charleston, WV
06.2019 - 08.2022
- Verified patient eligibility for benefits using management systems.
- Collaborated with various healthcare providers and entities to resolve discrepancies in benefit verifications.
- Analyzed and interpreted insurance policy details to ensure compliance with guidelines.
- Completed calls and service with efficient and quick client response times by promptly addressing inquiries related to benefits eligibility and coverage details.
- Managing patient cases
Patient Support
Carolina Family Practice
Charlotte, NC
07.2017 - 12.2018
- Front office registration
- Managing multiple phone lines, referrals
- provider communications
- maintained office website
- Established new patient accounts
- Initiated referrals to additional resources
Health and Wellness Consultant
Xyngular
Charlotte, NC
01.2016 - 02.2017
- Collaborated with teams to create health regiments from wellness products.
- Provided ongoing motivation and support for clients throughout their wellness journey
- Maintained product distributation
- Marketing
- Attended professional development seminars regularly to stay current with industry trends and maintain expertise in health and wellness practices.
Stay at Home Parent
Self
Fort Mill, SC
06.2014 - 01.2016
- Relocated from Charleston, WV to Fort Mill, SC
- Managed daily schedules for my three children
- Coordinated extracurricular activities, doctor visits
Case Manager
Health Managment Systems
Charleston, WV
07.2008 - 05.2014
- Oversaw daily operations of Medicaid insurance programs
- Managing case files for all counties throughout the state of WV
- Implemented process improvements to enhance service delivery and efficiency within the team.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Processed client premiums
- Corresponded with state agencies and case workers, generating reports monthly
Education
Business Management And Office Administration
Mountain State University
Beckley, WVHigh School Diploma -
East Bank High
East Bank, WV05-1997
Skills
- Office Administration
- Case Management
- Customer Support
- Marketing
- Computer skills
- Various computer programs
- Strong communication Skills
Timeline
Catering Manager
Roots Catering
05.2023 - 09.2025
Benefits Verification Specialist
Highmark-BCBS
06.2019 - 08.2022
Patient Support
Carolina Family Practice
07.2017 - 12.2018
Health and Wellness Consultant
Xyngular
01.2016 - 02.2017
Stay at Home Parent
Self
06.2014 - 01.2016
Case Manager
Health Managment Systems
07.2008 - 05.2014
Business Management And Office Administration
Mountain State University
High School Diploma -
East Bank High