Robin Smolen
Crystal,MN
Summary
Secure a position utilizing proven skills and experience including extensive computer knowledge, customer service, and hospitality.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
23
23
years of professional experience
Work History
Catering Manager
Self Employed Services
Minneapolis, Mn
11.2022 - Current
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Organized staff scheduling and trained new employees on food safety practices.
- Created marketing campaigns for catering services and monitored their effectiveness.
- Maintained accurate records of orders and deliveries for catering services.
- Ensured the quality of ingredients used in meals served at catered events.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Supervised servers during catered events to ensure high standards of service were met.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
IT Support Engineer
Self Employed Services
Minneapolis, MN
07.2022 - Current
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Assisted with network infrastructure design and implementation.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Configured routers and switches according to organizational specifications.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Handled customer service issues by providing guidance or escalating for advanced support.
Help Desk Support
Independent Contractor
01.2021 - Current
- Provide help desk support to end users
- Answer questions about product features and resolve problems
- Document issues and generate reports
- Install new desktop systems
- Microsoft Windows, MS Office, MacOs, ticketing systems (SysAid and Atera)
Manager/Shift Lead
Potbelly
02.2023 - 02.2024
- Oversee and manage employees and store
- Train and supervise team members
- Do scheduling and observed performance of staff
- Manage inventory and ensured all of the supplies were properly stocked
- Deal with customer complaints and addressed them appropriately
Student
Hennepin Technical College
06.2020 - 05.2023
- Graduated with a degree in cyber defense and a certificate in networking
Bartender
Cook & Ox - MSP
09.2019 - 03.2020
- Locally inspired restaurant
- Mix drinks, signature cocktails
- Serve beers from local breweries
- Set up and close bar
- Prep fresh juices and fruit, ensure bar is fully stocked
- Took stock of alcohol and sales
- Tips certified
- Local craft beer knowledge
- Micros proficient
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Bartender
Hilton
Minneapolis, USA
09.2017 - 07.2019
- Company Overview: Minneapolis, MN
- Mixologist, is hand crafting signature cocktails as well as standard drinks
- Serve beers from local breweries
- Set up and close the bar
- Prepped fresh juices and fruit, ensured the bar was fully stocked
- Took stock of alcohol and sales
- Tips certified
- Local craft beer knowledge
- Micros proficient
- Minneapolis, MN
Mixologist/Bartender/Server
AC Hotel Bloomington MOA
Bloomington, USA
01.2017 - 08.2017
- Company Overview: Bloomington, MN
- Experience with Craft Cocktails, local breweries, and table wine service
- Prep bar for shift - stock liquor, fresh juices and mixers, garnishes, set up lounge
- Close bar - restock bar, clean, organize, run financial reports
- Excellent verbal and written communication skills
- Superb organizational skills
- Micros proficient
- Bloomington, MN
Owner Operator
Onyx Painters
Plymouth, USA
01.2015 - 01.2017
- Company Overview: Plymouth, MN
- Prepared bids for prospective projects, calculated estimates, hired necessary employees
- Maintained client relations, utilized Microsoft excel, PowerPoint, and outlook
- Oversaw onsite projects
- Plymouth, MN
Lead Baker
Patisserie Margo
Excelsior, USA
05.2016 - 08.2016
- Company Overview: Excelsior, MN
- Was responsible for opening the store and preparing breakfast pastries including croissant, chocolate croissant, and almond croissant, scones, muffins, cinnamon rolls, danish, cookies, and quiche
- Stocking ingredients, taking phone orders and preparing them
- Baking breads from scratch to fulfill orders, have it ready for sale, and for cold items for FOH
- Excelsior, MN
Doughnut Baker and Finisher
Hans Bakery
Anoka, USA
08.2014 - 12.2014
- Company Overview: Anoka, MN
- Responsible for mixing, proofing, rolling/cutting out doughnuts, frying, filling, and finishing
- Anoka, MN
Bread Baker
Cupcake
Eagan, USA
04.2014 - 08.2014
- Company Overview: Eagan, MN
- Responsible for making a wide variety of breads, pastries, cookies, scones, croissants, and doughnuts including packaging for shipments
- Eagan, MN
Owner
Divine Catering
Newtown, USA
01.2002 - 01.2004
- Company Overview: Newtown, PA
- Oversaw all aspects of the business including designing and preparing menus, purchasing, and customer relations
- Newtown, PA
Education
Associate of Science - Cyber Defense
Hennepin Technical college
Minneapolis, MN05.2023
Associate of Science - cyber networking
Hennepin Technical College
Minneapolis, MN05.2023
Associate of Applied Science degree - Baking & Pastry
The International Culinary School at The Art Institutes
Minneapolis, MN03.2014
Skills
- CompTIA A
- CCNA
- Help desk support
- Cisco Network Administration
- Windows administration
- Microsoft Windows
- MS Office
- MacOS
- Linux administration
- CCNA Security
- Encryption
- Cryptography
- Cisco routers
- Proficient in Microsoft Office
- Experienced knife skills
- Strong ability to develop flavor profiles
- Excellent communication skills
- Superior customer service
- Proficient in Microsoft Office and Micros
- ServSafe Certified
- Menu tastings
- Event planning proficiency
- Schedule control
- Menu development
- Food and beverage sales
- Staff scheduling
- Food presentation
- Account growth
- Revenue growth
- Staff supervision
- Food safety
- Menu pricing
- Vendor negotiation
Volunteer Experience
- Team Manager, Wayzata Hockey Association, 01/01/13, 01/01/14
- ActionAIDS
- Big Brothers Big Sisters
Timeline
Manager/Shift Lead
Potbelly
02.2023 - 02.2024
Catering Manager
Self Employed Services
11.2022 - Current
IT Support Engineer
Self Employed Services
07.2022 - Current
Help Desk Support
Independent Contractor
01.2021 - Current
Student
Hennepin Technical College
06.2020 - 05.2023
Bartender
Cook & Ox - MSP
09.2019 - 03.2020
Bartender
Hilton
09.2017 - 07.2019
Mixologist/Bartender/Server
AC Hotel Bloomington MOA
01.2017 - 08.2017
Lead Baker
Patisserie Margo
05.2016 - 08.2016
Owner Operator
Onyx Painters
01.2015 - 01.2017
Doughnut Baker and Finisher
Hans Bakery
08.2014 - 12.2014
Bread Baker
Cupcake
04.2014 - 08.2014
Owner
Divine Catering
01.2002 - 01.2004
Associate of Science - Cyber Defense
Hennepin Technical college
Associate of Science - cyber networking
Hennepin Technical College
Associate of Applied Science degree - Baking & Pastry
The International Culinary School at The Art Institutes