Linux
Lensworth Vincent
Project Manager
Saint John,Florida
Summary
US Navy Veteran of 24 years who worked as an AEGIS Computer Networking Technician and Team Leader while serving in the military. Capable of holding Active Secret or Top-Secret Clearance. Spent the last 10 years as a Navy instructor and Team Leader but always held a passion for the Information Technology industry and decided it was time to pursue a professional career in IT after leaving the military. Recently attended ACI Learning for Information Technology and Cyber Security courses through the Computer User Support Specialist (CUSS) program. Secured an ITIL 4, Certified in Cybersecurity (CC), and CompTIA A+, Network+ and Security+ certifications. Pursuing DoD 8570 IAT Level III baseline certifications. Seeking opportunities in the private or government sectors in areas including IT Specialist, IT Project Management, Administration, Service Desk, or Technical Support. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
12
12
years of professional experience
5
5
Certification
Work History
IT Asset Manager
Florida Blue - Blue Cross Blue Shield Of Florida
10.2023 - Current
- Maintained contract database of existing and new client contract files and details.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Collaborated on collection and dispute resolution issues.
- Listened to customers and negotiated solutions that met organizational and business needs.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
Project Manager
Challenge Enterprises of North Florida
04.2021 - 08.2021
- Managed $2M Defense Commissary Agency (DeCA) contract for profitability, high quality outcomes and compliance
- Retained direct 75% labor ratios in accordance with AbilityOne Program
- Cultured a cooperative working relationship with the Contracting Officer, Store Director, Quality Assurance Evaluator, and DeCA Staff
- Interpreted and conveyed business terms to over 50 employees in support of policies and procedures
- Measured and evaluated workers annual performance
- Prepared, reviewed and executed monthly work schedules ensuring accurate work assignment for maximum efficiency
- Arranged, maintained, and managed records and reports, such as budgets, personnel records, and trainings
- Employed the use of MITC Time and Attendance as well as Microsoft’s Office product suite to include Microsoft Teams
- Educated and engaged new employees on Performance Work Statement job requirements
- Developed programs to improve individual skills centered on attention to detail and increased overall organizational performance through team work, reliability, and communication
- Provided energetic exemplary customer service based upon knowledge of the organization, operations, products, programs and services
- Presented documented oral presentations on AbilityOne employee evaluations, work place safety practices, Material Safety and Data Sheet usage, and compliance with Occupational Safety and Health Administration standards
- Utilized a forklift to load and unload storage containers to/from delivery trucks
- Scanned and uploaded contracts, addendums, and other documents into IT servers via MS Windows.
Team Leader
United States Navy
12.2016 - 04.2021
- Planned, scheduled, and coordinated networking projects to meet deadlines and maintain financial budgeting criterion
- Maintained helpdesk trouble ticket logs related to network functions, as well as maintenance and repair records
- Gathered data pertaining to customer needs, and used the information to identify, predict, interpret, and evaluate system and network requirements
- Implemented and disseminated IT security tools, procedures, and practices to protect information assets
- Directed and organized scheduled maintenance work performed by assigned technical teams
- Trained network technicians in computer interface and software use for Routers, Servers, and Switches
- Interpreted plans and explained contract terms to management and workers in support of policies and procedures
- Maintained an inventory of equipment and critical parts for emergency repairs
- Prepared, maintained and managed records and reports, such as budgets, personnel records, or training documents
- Performed data backups, application installations, and disaster recovery operations to prevent loss of information
- Provided technical support to customers for computer network incidents and issues
- Diagnosed, troubleshot, and resolved hardware, software, network and system problems, replaced defective lowest repairable unit (LRU) components when necessary
- Operated systems master and remote consoles using Linux/Unix to monitor the performance of computer systems, to coordinate computer network access and diagnose issues
- Collaborated with stakeholders to resolve complex information technology issues according to service level agreement
- Maintained and administered computer networks and related virtual machine computing environments, including computer hardware, systems software, applications software, and all configurations
- Measured and evaluated workers performance semi-annually and annually
- Renewed and used an active Secret Clearance to handle sensitive and confidential information.
Instructional Coordinator
United States Navy
12.2013 - 12.2016
- Developed instructional material, coordinated educational content, and incorporated current technology into instructions providing guidelines to educators and instructors for developing new curricula and conducting courses
- Updated course materials to reflect current Navy tactics, techniques, and procedures
- Presented technical information with a variety of instructional techniques or formats, such as role playing, lab simulations, team exercises, group discussions, videos, or lectures
- Worked with a very diverse team of retirees, civilians, and contracted personnel to provide exemplary training
- Observed and evaluate students' work to determine progress, provide feedback, and make suggestions for improvement
- Designed and accompanied instructor training programs, then held conferences dealing with new classroom procedures, instructional materials and equipment, and smart teaching technology aids
- Presented lectures and conduct discussions to increase students' knowledge and competence using visual aids, such as charts, graphs, schematics, slides, and videos
- Designated and assigned military and civilian instructors to conduct training annually as scheduled
- Supervised and monitored students' use of tools and lab equipment for effective learning outcomes
- Collected data and managed the distribution of the annual intradepartmental class schedules
- Supplied technical and tactical leadership to students through lectures classroom learning, computer-based training, integrated scenario training systems, Learning Management Systems utilization and hands on experience
- Administered oral, written, or performance tests to measure students’ progress and to evaluate training effectiveness
- Provided customer needs assessments leading to the highest quality standards for service as evaluated by customer satisfaction feedback
- Collaborated with a tactical team of dedicated professionals to enhance every aspect of classroom and integrated trainer training
- Developed and mentor technical sailors of all ranks to achieve personal, professional, and mission success.
Education
Bachelor of Science - Cybersecurity Management And Policy
University of Maryland - College Park
College Park, MD05.2025
Associate of Science - Information Technology
ITT Technical Institute - Jacksonville
Jacksonville, FL03.2006
Skills
- ITIL 4 Foundations
- IT Infrastructure Library
- Computer Literacy
- PC Operating Systems Navigation
- Internet Usage
- IP Addressing
- CompTIA A
- Components of Desktop PC’s
- Installations & Configuration of Operating Systems
- Maintain & Troubleshoot Installations of Microsoft Windows & Windows Operating Systems
- Network Connections
- Network Technologies
- Support Laptops
- Portable Computing Devices
- Printers & Scanners
- Support PC Security
- Replace Computer Hardware
- Systems Components
- CompTIA Network
- TCP/IP
- LAN
- WAN
- VLAN
- Wi-Fi
- VPN
- VOIP
- Install
- Operate
- Manage
- Support & Troubleshoot Corporate Network
- CompTIA Security
- Identify Security Threats
- Harden Internal Systems & Services
- Secure Network Communications
- Manage PKI’s
- Enforce Organizational Security Policies & Monitor Security Infrastructure
- Interpersonal
- Communication
- Customer Services
- Emotional Intelligence
- Positive Attitude
- Conflict Management
- Teamwork
- Time Management
- Problem Solving
- Active Listening
- Maintenance Planning
- Microsoft Excel
- Risk Management
- Risk Mitigation
- Report Preparation
Certification
- CCNA, In Progress
- CompTIA Security+, 01/2024
- CompTIA Network+, 12/2023
- CompTIA A+, 09/2023
- (ISC)2 Certified in Cybersecurity, 09/2023
- PeopleCert ITIL 4 Foundation, 03/2023
- EIA/TIA Fiber Optic Installer/QA Supervisor, 2007
- XEROX Copier Maintenance Technician, 2006
Veteran
True
Clearance
False, Secret
Remote
True
Training
- ACI Learning, Computer User Support Specialist (CUSS) Program, 05/2023
- ITT Technical Institute, Associate of Science in Information Technology, 03/2006, Jacksonville, FL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid time offPaid sick leaveFlexible work hoursSoftware
Unix
Cisco IOS
Solaris
HP UX
Python
Timeline
IT Asset Manager
Florida Blue - Blue Cross Blue Shield Of Florida
10.2023 - Current
Project Manager
Challenge Enterprises of North Florida
04.2021 - 08.2021
Team Leader
United States Navy
12.2016 - 04.2021
Instructional Coordinator
United States Navy
12.2013 - 12.2016
Bachelor of Science - Cybersecurity Management And Policy
University of Maryland - College Park
Associate of Science - Information Technology
ITT Technical Institute - Jacksonville
- PeopleCert ITIL 4 Foundation, 03/2023
- (ISC)2 Certified in Cybersecurity, 09/2023
- CompTIA A+, 09/2023
- CompTIA Network+, 12/2023
- CompTIA Security+, 01/2024
- Fiber Optic Installer/QA Supervisor, 2007
- XEROX Copier Maintenance Technician, 2006
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