Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Raysor

Jacksonville

Summary

Experienced and results-oriented associate with a proven track record in effectively managing multiple accounts, driving revenue growth, and reducing delinquency. Skilled in developing and mentoring new associates, coordinating successful events. Customer-focused with meticulous attention to detail, exceptional communication abilities, and strong problem-solving skills. Adept at leading and managing teams to achieve outstanding outcomes.

Overview

7
7
years of professional experience

Work History

Clinical Support IV

Florida Blue - Blue Cross Blue Shield Of Florida
04.2023 - 02.2025
  • Processed faxes received from multiple hospitals across the state of Florida to ensure patient care.
  • Created NICU cases for newborn babies, ensured newborns care.
  • Processed labs, and ambulances request to ensure patient care, and transportation from SNF, and rehabilitation.

Financial, Administrative and Clerical Support

McKesson
10.2021 - 08.2022
  • Responsible for the financial, administrative and clerical support of McKesson Corporation
  • In charge of making posting cash payments made by our clients
  • Assist in paying invoices, creating write offs, offsets, and residuals
  • Work with SAP system and Excel daily

Account Ownership

TD BANK
02.2019 - 08.2021
  • Follow detail plan on skip tracing and collecting on high-risk accounts
  • Work with borrowers to establish rapport and hold them accountable to their commitments

SWAT

TD BANK
09.2018 - 02.2019
  • Followed detailed plans on skipping high balance account
  • Reduced delinquency and mitigate loss
  • Utilized multiple skip tracing tools to make customer contact

Debt Collection Specialist

TD BANK
06.2018 - 09.2018
  • Perform research inquiries and interpret policies to determine effective responses
  • Collect debt owed on 1 – 90 days past due

Home Equity Line of Credit Advisor

BANK OF AMERICA
09.2017 - 05.2018
  • Processed transactions, including funds transfer, balance transfers and, data entry to update client home equality line of credit accounts, verify clients

Education

ASSOICATE’S OF ARTS - Nursing

FLORIDA STATE COMMUNITY
Jacksonville, FL

REAL ESTATE -

WATSON SCHOOL OF REAL ESTATE
Jacksonville, FL

Skills

  • Microsoft Office Specialist
  • Word
  • PowerPoint
  • Excel
  • SAP System
  • Real Estate Course
  • Medical Terminology
  • Customer Service Experience
  • Teamwork and collaboration
  • Problem-solving
  • Friendly, positive attitude

Timeline

Clinical Support IV

Florida Blue - Blue Cross Blue Shield Of Florida
04.2023 - 02.2025

Financial, Administrative and Clerical Support

McKesson
10.2021 - 08.2022

Account Ownership

TD BANK
02.2019 - 08.2021

SWAT

TD BANK
09.2018 - 02.2019

Debt Collection Specialist

TD BANK
06.2018 - 09.2018

Home Equity Line of Credit Advisor

BANK OF AMERICA
09.2017 - 05.2018

ASSOICATE’S OF ARTS - Nursing

FLORIDA STATE COMMUNITY

REAL ESTATE -

WATSON SCHOOL OF REAL ESTATE
Mercedes Raysor