Mercedes Raysor
Jacksonville
Summary
Experienced and results-oriented associate with a proven track record in effectively managing multiple accounts, driving revenue growth, and reducing delinquency. Skilled in developing and mentoring new associates, coordinating successful events. Customer-focused with meticulous attention to detail, exceptional communication abilities, and strong problem-solving skills. Adept at leading and managing teams to achieve outstanding outcomes.
Overview
7
7
years of professional experience
Work History
Clinical Support IV
Florida Blue - Blue Cross Blue Shield Of Florida
2023.04 - 2025.02
- Processed faxes received from multiple hospitals across the state of Florida to ensure patient care.
- Created NICU cases for newborn babies, ensured newborns care.
- Processed labs, and ambulances request to ensure patient care, and transportation from SNF, and rehabilitation.
Financial, Administrative and Clerical Support
McKesson
2021.10 - 2022.08
- Responsible for the financial, administrative and clerical support of McKesson Corporation
- In charge of making posting cash payments made by our clients
- Assist in paying invoices, creating write offs, offsets, and residuals
- Work with SAP system and Excel daily
Account Ownership
TD BANK
2019.02 - 2021.08
- Follow detail plan on skip tracing and collecting on high-risk accounts
- Work with borrowers to establish rapport and hold them accountable to their commitments
SWAT
TD BANK
2018.09 - 2019.02
- Followed detailed plans on skipping high balance account
- Reduced delinquency and mitigate loss
- Utilized multiple skip tracing tools to make customer contact
Debt Collection Specialist
TD BANK
2018.06 - 2018.09
- Perform research inquiries and interpret policies to determine effective responses
- Collect debt owed on 1 – 90 days past due
Home Equity Line of Credit Advisor
BANK OF AMERICA
2017.09 - 2018.05
- Processed transactions, including funds transfer, balance transfers and, data entry to update client home equality line of credit accounts, verify clients
Education
ASSOICATE’S OF ARTS - Nursing
FLORIDA STATE COMMUNITY
Jacksonville, FLREAL ESTATE -
WATSON SCHOOL OF REAL ESTATE
Jacksonville, FLSkills
- Microsoft Office Specialist
- Word
- PowerPoint
- Excel
- SAP System
- Real Estate Course
- Medical Terminology
- Customer Service Experience
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
Timeline
Clinical Support IV
Florida Blue - Blue Cross Blue Shield Of Florida
2023.04 - 2025.02
Financial, Administrative and Clerical Support
McKesson
2021.10 - 2022.08
Account Ownership
TD BANK
2019.02 - 2021.08
SWAT
TD BANK
2018.09 - 2019.02
Debt Collection Specialist
TD BANK
2018.06 - 2018.09
Home Equity Line of Credit Advisor
BANK OF AMERICA
2017.09 - 2018.05
ASSOICATE’S OF ARTS - Nursing
FLORIDA STATE COMMUNITY
REAL ESTATE -
WATSON SCHOOL OF REAL ESTATE