Abdo Taressa
Tampa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
01.2024 - 03.2025
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- gather and verify patient information, including medical and insurance details, to ensure proper registration and financial clearance for healthcare services.
G2 Secure Staff Member
Tampa International Airport -
01.2023 - 01.2024
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Skycap
Tampa International Airport
01.2021 - 01.2023
- Provided warm welcome to passengers arriving at airport and offered to deliver assistance in any way possible.
- Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
- Responded quickly and effectively to questions from passengers regarding flight schedules, baggage fees and travel directions.
- Maintained professional appearance and demeanor at all times to give all guests best impression.
Janitor
Tampa International Airport
01.2019 - 09.2020
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Back of House Team Member
Bern's Steak House
05.2016 - 05.2018
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Unloaded and stocked kitchen supplies.
- Maintained and sanitized service stations, prep areas, and countertops.
- Verified dishes were prepared according to restaurant recipes and quality standards.
Education
GED -
Erwin Technical College
Tampa, FL09-2024
Skills
- Problem resolution
- Staff training
- Team collaboration
- Punctuality and reliability
- Time management
- Task prioritization
Timeline
Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
01.2024 - 03.2025
G2 Secure Staff Member
Tampa International Airport -
01.2023 - 01.2024
Skycap
Tampa International Airport
01.2021 - 01.2023
Janitor
Tampa International Airport
01.2019 - 09.2020
Back of House Team Member
Bern's Steak House
05.2016 - 05.2018
GED -
Erwin Technical College
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