Melinda Toth
Garfield,NJ
Summary
Proven track record in enhancing customer satisfaction and streamlining import logistics, demonstrated during my tenure at Electronic Data Systems, Clearwater LTD and Samsung Electronics.
Expert in troubleshooting and maintaining high service quality, I excel in complaint handling and organizational skills.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
Work History
IT Customer Support Specialist
Electronic Data Systems
09.2002 - 03.2008
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained and managed customer files and databases.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
Import Logistics Coordinator
Clearwater Ltd
01.2000 - 08.2002
- Streamlined import logistics processes by implementing efficient systems and procedures.
- Stayed current on relevant trade regulations to ensure proper classification of imported products according to tariff schedules.
- Played a critical role in maintaining positive relationships with customs officials, facilitating smooth and timely clearance of shipments.
- Assisted in preparing comprehensive reports on import activities, providing valuable insights for upper management decision-making processes.
- Collaborated with suppliers for optimal pricing negotiations, resulting in cost savings for the company.
- Served as a liaison between internal departments and external partners, streamlining communications and improving overall efficiency.
- Enhanced communication between departments, ensuring timely updates on shipment statuses and potential issues.
Executive Assistant to the Chief Executive Officer
Samsung Electronics
05.1998 - 03.2002
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
Teacher of Business English
Buda Castle Language School
04.1996 - 01.1998
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
Education
Post Graduate Course - Public Relations
College of Foreign Trade
Budapest, HungaryMaster of Arts - English, Aesthetics
Lorand Eotvos University
Budapest, HungaryJoseph Katona High School
Kecskemet, HungarySkills
Complaint Handling
Call center experience
Live chat support
Technical Troubleshooting
Attention to Detail
Microsoft Windows and Office
Problem-Solving
Issue and Resolution Tracking
Organizational Skills
Friendly and Patient
Active Listening
User Support
Incoming Call Management
Database Management
Timeline
IT Customer Support Specialist
Electronic Data Systems
09.2002 - 03.2008
Import Logistics Coordinator
Clearwater Ltd
01.2000 - 08.2002
Executive Assistant to the Chief Executive Officer
Samsung Electronics
05.1998 - 03.2002
Teacher of Business English
Buda Castle Language School
04.1996 - 01.1998
Post Graduate Course - Public Relations
College of Foreign Trade
Master of Arts - English, Aesthetics
Lorand Eotvos University
Joseph Katona High School
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