Melinda Zeyen
Summary
With a proven track record of optimizing productivity, efficiency, service, and quality in diverse environments, dependable, ethical, and reliable professional in office management and administration. As a skilled support specialist and leader, Able to integrate advanced organizational, technical, and business acumen to achieve success. Collaborating seamlessly with cross-functional teams, consistently delivers operational and service excellence in both corporate and public sectors. Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Territory Office Manager
Goodyear Commercial Tire
11.2023 - 04.2024
- Secure sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via telephone or email correspondence.
- Controlled computer and physical filing systems.
- Updated and managed billing accounts.
- Generated reports for company database.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly in regards to policy or procedures.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while training them to achieve maximum production.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Office Administrator
Goodyear Commercial Tire And Service Center
12.2022 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Principal Secretary I
Lodi Unified School District
07.2008 - 07.2022
- Performed secretarial duties usually in support of Elementary School Principal, relieving supervisor of routine administrative detail; independently composed correspondence as directed.
- Typed variety of correspondence, reports and other materials including those of confidential nature; took minutes at committee and group meetings. Scheduled meetings, appointments and conferences; screen visitors; open, sort and screen mail for administrator; distribute to appropriate staff.
- Prepared and processed specialized forms, packets and information; maintain records and files related to students, class schedules, staff, attendance, instructional programs, and budget. Attended budget meetings, budget projections, reporting to ensure that school budget did not exceed funding. Prepared and maintained current lists of students assigned to various activities.
- Composed, prepared, and assembled materials including correspondence and summary reports; research, collect, compile and edit other reports, manuals and documents. Performed specialized duties involving area assigned including clerical support to counseling, special events, discipline, including students and staff members record keeping, maintenance, textbook and others.
- Communicated with students, staff, and public to provide information related to District policies, regulations, school functions and programs; make decisions regarding procedural matters according to established guidelines.
- Interpersonal skills using tact, patience and courtesy. While upholding of DF EH policies pursuant to Union Contract.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
BSLS Program -
University of Phoenix
Pharmacy Technician -
Boston Reed College
Associate of Arts -
San Joaquin Delta College
Skills
- Organizational Skills and Leadership Skills
- Office Administration / Management
- Customer Relations
- Clear oral/written communication
- Extraordinary multi-tasking
- Data Entry
- Billing / Accounts Receivable
- Microsoft 365 / Teams
Certification
Typing Certificate 51 wpm
First Aid / CPR Certified 2024
Timeline
Territory Office Manager
Goodyear Commercial Tire
11.2023 - 04.2024
Office Administrator
Goodyear Commercial Tire And Service Center
12.2022 - 12.2023
Principal Secretary I
Lodi Unified School District
07.2008 - 07.2022
Pharmacy Technician -
Boston Reed College
Associate of Arts -
San Joaquin Delta College
Typing Certificate 51 wpm
First Aid / CPR Certified 2024
BSLS Program -
University of Phoenix
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