Melinda (Mindy) Best
Surprise,AZ
Summary
Results-driven operations leader with three years of experience managing and optimizing operations within our Medicare contracts. Expertise in overseeing daily operations, enhancing efficiencies, and leading cross-functional teams to meet and exceed performance goals. Experienced in strategic planning, compliance management, process improvement with a focus on delivering quality services. Strong skills in operational excellence, cost-saving initiatives and fostering a collaborative workplace. Seeking to utilize my leadership skills, and eleven years of Medicare experience with my results-orientated mindset to contribute as a Director of Operations PAARD.
Overview
12
12
years of professional experience
Work History
Supervisor of Operations
Noridian Healthcare Solutions
Fargo, ND
07.2022 - 01.2026
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Quality Review Analyst
Noridian Healthcare Solutions
10.2020 - 07.2022
- Perform timely and accurate quality assurance reviews of work completed by staff
- Acquire knowledge of Medicare and organization policies
- Perform team functions and procedures
- Help build the new QA form and process
- Monitor and pull monthly reports for quality stats to recognize any trends that may need to be addressed
- Close attention to detail
- Keep up with specialty knowledge to be able to give a quality review and understand the moves the examiner makes and why they made their decision
- Open-mindedness
- The ability to understand there is more than one way to get from Point A to Point B
- Critical Thinking
- Problem Solving
- The ability to work multiple different workloads at a time
- Time management
- Work and complete assigned tasks on time
- Build positive and meaningful relationships with examiners
- Team player, help out when and where needed
Redetermination Examiner
Noridian Healthcare Solutions
02.2014 - 10.2020
- Respond to incoming written appeals from Medicare appellants in a professional, timely and accurate manner
- Thoroughly understand CMS (Center for Medicare and Medicare Services) and Medicare regulations
- Identify processing deficiencies and initiate corrective action
- Train and cross-train on areas of expertise
- Contribute positively to a work environment that is flexible, adaptable, and team based
- All these skills helped me to become the best examiner I could be
- I have learned many things throughout my years at Noridian
Education
Associate of Applied Science - Liberal Arts With Emphasis On Athletic Training
Northland Technical And Community College
Thief River Falls05.2009
High School Diploma -
Fordville-Lankin High School
Fordville, ND05.2007
Skills
- Agile
- Coaching and Mentoring
- Conflict Resolution
- Critical Thinking
- Effective Communication and Collaboration
- Financial Forecasting
- Inventory Management
- Investor-Multiplier
- Operational Planning
- Policy Interpretation
- Problem-Solver
- Quality Assurance
- Reporting and Analyzing Continuous Improvement Data
- Risk Assessment Skills
- Team Development
- Workflow Optimization
Timeline
Supervisor of Operations
Noridian Healthcare Solutions
07.2022 - 01.2026
Quality Review Analyst
Noridian Healthcare Solutions
10.2020 - 07.2022
Redetermination Examiner
Noridian Healthcare Solutions
02.2014 - 10.2020
Associate of Applied Science - Liberal Arts With Emphasis On Athletic Training
Northland Technical And Community College
High School Diploma -
Fordville-Lankin High School