Melinda (Mindy) Henderson
Tarpon Springs
Summary
Dynamic professional with extensive experience in Etsy shop management and field merchandising at Trends International. Proven track record in digital marketing strategies and customer relationship management. Skilled in inventory control and product photography, driving sales growth while delivering exceptional customer service. Adept at optimizing operations and enhancing visual merchandising standards.
Overview
48
48
years of professional experience
Work History
Etsy Shop Owner
Self Employed Web
06.2017 - 06.2023
- Established Etsy shop page "Sophies Obsessions", uploaded product images and descriptions to attract buyers.
Managed inventory levels to ensure product availability and meet customer demand.
Analyzed site traffic to identify trends and optimize marketing strategies.
Operated independently as a one-woman business in buying and selling beads online. - Provided technical support for shoppers who had difficulty navigating the store's checkout process.
- Organized events at local craft fairs in order to promote the shop's items directly to consumers.
- Maintained an organized database of customers' orders and transactions for easy retrieval when needed.
Field Merchandiser
Trends International
Chesapeake
10.2013 - 10.2018
- Performed regular (mostly monthly) visits to approximately 17 assigned stores to verify product placement and display for posters, stickers, and books. Stores included Walmart, Kmart, Michaels, Target, Five Below.
- Monitored stock levels to maintain adequate product supply in stores.
- Updated existing planograms according to new product releases and seasonal changes.
- Conducted thorough inventory checks of merchandise on shelves and in backroom storage.
- Ensured proper labeling of all items with accurate pricing information.
- Tracked sales data and provided monthly reports to management team.
- Updated signage, marketing materials, and price tags to reflect current promotions.
- Assisted in setting up promotional displays and organizing new product signage.
- Moved merchandise to retail areas, ensuring neat and well-presented shelving.
Field Merchandiser
Distribution Service, Inc. (DSI)
Chesapeake
08.2013 - 01.2014
- My main task in this position was to scan all of the products stocked in the end caps in grocery stores. I also worked with store managers for locations to set up special merchandise displays according to planogram specifications.
- Conducted periodic audits of stores to ensure adherence to company policies and procedures.
- Executed regular visits to assigned outlets for optimal product placement and display.
- Assisted in establishing promotional displays, signage, and price tags for new products.
- Developed merchandise displays according to planogram specifications.
Assistant Merchandiser (Temporary Position)
Atlantic Dominion Distributors
Various
04.2013 - 06.2013
- Total reset of candy aisles in approximately 20 convenience stores, enhancing visual merchandising standards.
- Collaborated with experienced merchandiser to develop skills in planogram interpretation.
- Trained on fronting products and rearranging shelving to meet brand specifications.
- Engaged with store managers to identify product options tailored to individual store needs.
- Ensured all merchandising materials met brand standards and were up-to-date.
- Executed precise arrangement of shelves, racks, and bins following established planograms.
- Discarded expired stock by scanning shelves and product cases for outdated items.
Office Manager
Young's Flooring Co., Inc.
Va. Beach
08.1988 - 11.2007
- Maintained filing system for records, correspondence and other documents.
- Served as liaison between customers, management, and sales team.
- Processed payroll accurately ensuring all employees were paid on time.
- Monitored store and office inventory levels, and placed orders when needed.
- Administered payroll and maintained proper documentation of employee personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Plus a thousand other things:)
Reservations Asst Mgr, Desk Clerk, Hotel Asst Mgr
Various Hotels
Virginia Beach
06.1975 - 08.1988
- Between the ages of 17 and 32, I accumulated 15 years of experience in the hospitality business. This included 5 years in each of 3 hotels. I achieved success in roles held within each hotel environment, and I loved the hotel work environment.
- Maintained records of room availability and reservations.
- Processed payments for guest rooms, food, and other services using computerized systems.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and hired qualified candidates to fill open positions.
- Et Cetera:)
Skills
- Planogram execution
- Problem solving
- Reliable and punctual
- Customer service
- Inventory control
- Visual merchandising techniques
- Product photography skills
- Small business operations
- Time management
- Task prioritization
- Database entry
- Office management
- Computer proficiency
- Professional and mature
- Meticulous attention to detail
Affiliations
- Gardening
- Interior Design
- Sewing
Languages
English
Professional
References
References available upon request.
Timeline
Etsy Shop Owner
Self Employed Web
06.2017 - 06.2023
Field Merchandiser
Trends International
10.2013 - 10.2018
Field Merchandiser
Distribution Service, Inc. (DSI)
08.2013 - 01.2014
Assistant Merchandiser (Temporary Position)
Atlantic Dominion Distributors
04.2013 - 06.2013
Office Manager
Young's Flooring Co., Inc.
08.1988 - 11.2007
Reservations Asst Mgr, Desk Clerk, Hotel Asst Mgr
Various Hotels
06.1975 - 08.1988
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