OFFICE ADMINISTRATOR 2014 to 2024
Texas Roadhouse, Greenwood, IN
- Maintained filing system, records, and confidential employee information
- Answered phones, routed inquiries, and resolved routine administrative requests
- Maintained confidentiality of sensitive information, adhering to strict data protection policies
- Processed invoices and vendor documentation with accuracy
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries
LOCAL STORE MARKETING COACH 2011 to 2014
Texas Roadhouse Support Center, Louisville, KY
- Led team of 21 marketing professionals from different locations offering mentoring and coaching to build knowledge and skills
- Coordinated local store marketing materials, ensuring promotional content aligned with brand standards
- Planned and executed internal and external marketing events
- Led marketing workshops to discuss programs, challenges, and brainstorm innovative marketing solutions
SERVICE MANAGER 2004 to 2011
Texas Roadhouse, Southport, IN and Greenwood, IN
- Supervised front-of-house service flow to maintain prompt guest service and dining room organization
- Trained front-of-house staff on service standards, menu knowledge, and anticipating guest needs
- Coordinated shift schedules and staffing levels to support smooth restaurant operations
- Resolved guest concerns quickly, preserving satisfaction and reinforcing consistent hospitality