Melinda Renee Howard
Oklahoma City,OK
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. 8+years Experience managing outbound and inbound calls, while handling emergency issues with patience and tact.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Costco Member Services Center
08.2024 - 06.2026
- Resolved complex customer issues, ensuring timely resolutions and satisfaction.
- Delivered exceptional customer service through active listening and empathetic responses.
- Managed high volume of inbound calls while adhering to call quality standards.
- Handled escalated support cases with diplomacy, defusing tense situations effectively.
- Multitasked to address diverse customer needs in a high-volume business environment.
Call Center Representative
Sooner Answer Services
01.2021 - 09.2023
- In depth training of customer call guidelines and scripts to achieve highest quality standards towards service level, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of customer requests and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals by 70%.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Documented and detailed over 200 incoming calls daily, using call center's CRM database to dispatch all messages via their preferred method of communication for clients., i.e email, text, voice, or reports.
Retail Store Manager
Santa Fe Wine Shop
02.2017 - 12.2020
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Maximized sales by 40% and minimized shrinkage through excellent customer service and adherence to standard practices.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Criminal Justice And Business Management
Fort Hays State University
Hays, KS05.2006
Skills
- Complaint resolution
- Data verification
- Provider relations
- Call control
- Information security
- CRM software proficiency
- Multi-line phone management
- Customer relationship management
- Social media strategy
- Market analysis
- Leadership and supervision
- Attention to detail
- Project management
- HIPAA compliance
- Medical terminology knowledge
- Multitasking and organization
Timeline
Customer Support Specialist
Costco Member Services Center
08.2024 - 06.2026
Call Center Representative
Sooner Answer Services
01.2021 - 09.2023
Retail Store Manager
Santa Fe Wine Shop
02.2017 - 12.2020
Bachelor of Science - Criminal Justice And Business Management
Fort Hays State University