MELISSA BERTELL
Paradise Valley,AZ
Summary
Motivated individual with experience in sales and customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Class B Sales Professional
RecVan/La Mesa RV
12.2020 - Current
- Communicated product features, advantages, benefits, and value to customers
- Specialized in Class B Adventure Van Sales on all chassis from top luxury brands
- Remained current on relevant product and industry information.
- Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements
- Applied prospecting expertise to generate and pursue leads, setting up appointments and dealer visits to maintain budding relationships
- Reached performance objectives and generated over $600,000 per month in sales
Notary Public
Self-employeed
02.2023 - Current
- Followed proper protocol when notarizing documents, andverifying signatures and dates for compliance.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identified credentials for all parties.
- Set up and manage appointments for client notary services.
Senior Business Office Manager
Pacific Dental Services
02.2016 - 11.2020
- Analyzed financial P& L data and prepared accurate and timely reports for senior management
- Consistently met Monthly goal of $200,000 and increased sales by 10% YOY
- Streamlined back-office operations resulting in Top Line / Bottom Line Revenue Growth
- Resolved financial discrepancies and customer billing issues with timely attention
- Maximized cash flow through optimal billing and collection processes.
- Consistently met and exceeded sales collections at an average of 97%
Branch Operations Manager
Coast Dental
09.2015 - 09.2017
- Directed daily branch operations, leading team to exceed monthly sales goals of over $100,000 per month
- Managed direct reports to maximize productivity, efficiency, and potential
- Performed monthly compliance checks
- Assessed employee performance and developed improvement plans
- Trained employees on proper procedures and strategies to improve productivity
Sales Manager
Aspen Dental
11.2009 - 12.2012
- Increased Sales to $150,000 per month by presenting clear and concise treatment plans to patients
- Maintained professional working relationships and promoted open lines of communication with staff
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Handled customer relations issues, enabling quick resolution, and client satisfaction
Education
Bachelor Of Arts - Communications
Loyola University New Orleans
05.1999
Skills
- Top and Bottom Line Revenue Growth
- Relationship Building and Retention Specialist
- Product and Service Knowledge
- Post-Sales Support
Additional Information
- AWARDS , Star Performer Award Heineken USA .
Timeline
Notary Public
Self-employeed
02.2023 - Current
Class B Sales Professional
RecVan/La Mesa RV
12.2020 - Current
Senior Business Office Manager
Pacific Dental Services
02.2016 - 11.2020
Branch Operations Manager
Coast Dental
09.2015 - 09.2017
Sales Manager
Aspen Dental
11.2009 - 12.2012
Bachelor Of Arts - Communications
Loyola University New Orleans
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