Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melisa Allen

Melisa Allen

West Bend,WI

Summary

Meticulous Warehouse Worker with strong focus on quality and performance. Comfortable working in cold storage and extreme warehouse environments. Knowledgeable about commonly-used practices and procedures within warehouse industry.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Warehouse Worker

HD Supply
Kent, WA
04.2018 - 09.2019
  • Utilized a voice-picking system to pick and pack orders efficiently.
  • Participated in loading trucks during high-priority deadlines.
  • Ensured sufficient stock of packing resources through monitoring and ordering.
  • Processed orders, including picking, packing, wrapping, labeling and shipping items.
  • Resolved problems related to receiving, storing, picking, packing, shipping, or delivering merchandise.
  • Maintained accurate records of inventory and packing slips for each shipment sent out.

Warehouse Administrative Assistant

FedEx Freight
Tacoma, WA
11.2015 - 07.2017
  • Managed the influx of phone calls from our truck drivers needing prompt assistance for documenting customers' overages, shortages, and damage exceptions upon delivery.
  • Investigate packages left on the dock without a clear consignee or destination.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Updated and maintained databases with current information.

Assistant Manager

Cupcake Royale
Seattle, WA
04.2007 - 07.2012
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed accurate daily procurement of cupcakes for the shop.
  • Provided excellent service and attention to customers when face-to-face or through phone orders.
  • Maintained a system for tracking inventory, and oversaw ordering supplies as needed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Operated the espresso machine and served customers happily and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Arts - Criminal Justice/ Sociology

Seattle University
Seattle, WA
05-1999

Skills

  • Clear communication
  • Stacking and staging
  • Multitasking and organization
  • Order picking
  • Order fulfillment
  • Punctual and dependable

Certification

  • Certificate of Achievement: Customer Service, Goodwill Industries- March 2015
  • Certificate of Achievement: General Warehouse Clerk, Goodwill Industries- March 2015
  • Forklift Certification: OSHA, March 2015

Timeline

Warehouse Worker

HD Supply
04.2018 - 09.2019

Warehouse Administrative Assistant

FedEx Freight
11.2015 - 07.2017

Assistant Manager

Cupcake Royale
04.2007 - 07.2012

Bachelor of Arts - Criminal Justice/ Sociology

Seattle University

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Melisa Allen