MELISA BUSK
Edward Jones
Pensacola
25
years of professional experience
Experienced Senior Tailored Branch Support Specialist with extensive Edward Jones operational knowledge, proven coaching and training support experience, and a strong ability to develop branch team members through effective communication, problem-solving, and performance coaching. Skilled at adapting communication styles to meet individual learning needs, resolving complex service issues, and collaborating across departments to achieve successful outcomes in a fast-paced environment.
Work History
Sr. TBS Splt, SRV
1 Year 11 Months- Coached and supported branch professionals by guiding firm processes, systems, and operations procedures to enhance their effectiveness.
- Adapt communication and coaching approaches to meet individual learning styles and development needs.
- Deliver clear and concise verbal and written responses to branch teams and leaders regarding operational questions and service issues.
- Utilize active listening and open-ended questioning techniques to identify knowledge gaps, improve performance, and recommend solutions.
- Manage multiple priorities simultaneously while ensuring timely follow-up and issue resolution.
- Conduct fact-finding and root cause analysis to resolve complex operational concerns and improve service outcomes.
- Collaborate with leaders, peers, and business partners to address challenges and implement effective solutions.
- Apply firm policies, procedures, and regulatory requirements when making recommendations and resolving issues.
- Support the onboarding, development and ongoing growth of associates through coaching, mentoring, and knowledge sharing.
- Quickly learn and apply new operational processes, technology updates, and procedural changes while helping others adapt successfully.
- Exercise sound judgment when evaluating situations, recommending next steps, and supporting performance improvements efforts.
- Maintain expertise in departmental systems and procedures to ensure accurate and consistent support.
Financial Consultant
1 Year 1 Month- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Educated clients on various financial matters and provided professional recommendations on products and services based on individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Established connections between clients and partners.
- Facilitated new client onboarding process and account set up.
- Helped clients make informed decisions about financial future.
- Informed clients of strategies for reducing debt and maximizing savings.
Real Estate Agent
3 Years 9 Months- Earned Real Estate agent license and working in real estate industry as agent for Realty Executives.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Branch Supervisor
2 Years 4 Months- Meet monthly goals for loan disbursements, ordered cash, balanced and audited ATM and cash dispensers, conducted all transactions, notary public and balanced vault.
- Responded to customer requests for products, services, and company information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Oversaw the branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Evaluated client financial positions and identified most appropriate banking products.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Branch Supervisor
8 Years 7 Months- Started as Teller, became Financial Service Consultant and worked way up to Branch Supervisor.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Meet monthly goals for loan disbursements, ordered cash, balanced and audited ATM and cash dispensers, conducted all transactions, notary public and balanced vault.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Monitored front areas so that questions could be promptly addressed.
- Developed and maintained relationships with customers, lenders and other third parties.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
Department Manager
5 Years 9 Months- Started as sales floor associate and became department manager within 6 months.
- Managed multiple departments, ordered merchandise, trained new associates and developed photos.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
Education
Some College (No Degree) - Nursing
High School Diploma
Life Coach Certification - Life Coach
Hypnotherapy - Hypnotherapist
Skills
Training and Coaching
Adults Learning Principles
Performance Development
Tailored Branch Support Operations
Effective Written and Verbal Communication
Relationship Building
Active Listening and Questioning Techniques
Problem Resolution and Root Cause Analysis
Time Management and Organization
Multi-Tasking in High-Volume Environments
Policy and Procedure Interpretation
Change Management
Cross-Functional Collaboration
Performance Evaluation
Decision Making and Judgement
Timeline
Sr. TBS Splt, SRV
Edward Jones
09.2024 - CurrentRead More
Financial Consultant
PNC
08.2023 - 09.2024Read More
Real Estate Agent
Realty Executives Of Saint Louis
11.2019 - 08.2023Read More
Branch Supervisor
Alliance Credit Union
03.2017 - 07.2019Read More
Branch Supervisor
First Community Credit Union
10.2007 - 05.2016Read More
Department Manager
Wal-Mart
01.2002 - 10.2007Read More
Northwest High School
High School Diploma
Read More
Jefferson College
Some College (No Degree) from Nursing
Read More
Brave Thinking Institute
Life Coach Certification from Life Coach
Read More
Mindvalley
Hypnotherapy from Hypnotherapist
Read More