Melisa Cruz
Sarasota
Summary
Reliable and detail-oriented individual with strong organizational skills, seeking a position at a healthcare facility to support my continued pursuit of a nursing career. Eager to contribute to a collaborative team, deliver exceptional service, and grow professionally in a dynamic, fast-paced environment. Committed to expanding my skill set and making a positive impact within the healthcare setting.
Overview
8
8
years of professional experience
Work History
Receptionist
Rowhouse
12.2024 - Current
- Welcomed visitors with a friendly demeanor, ensuring a positive and welcoming experience.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Bartender
Capital Grille
10.2022 - 12.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Checked customer identification to verify age requirements for alcohol purchases.
- Trained and mentored new team members in proper bar operations.
Golf Cart Attendant
The Ritz Carlton Club
09.2019 - 10.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted cleaning and maintenance to ensure the golf carts and storage areas remained in excellent condition.
Receptionist
Bad Boys Bail Bonds
06.2017 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Handled cash and credit card payments with accuracy.
Education
Certified - Nutrition Sciences
International Sports Sciences Association
Sarasota, FL01.2019
Associate of Science - Communications
State College of Florida, Manatee-Sarasota
Bradenton, FL06.2018
High School Diploma -
Southeast Highschool
Bradenton, FL05.2016
Skills
- Guest Engagement
- Cash Handling
- Customer/Client relations
- Scheduling
- Organization skills
- Telephone skills
Languages
Fluent Spanish
Fluent English
Timeline
Receptionist
Rowhouse
12.2024 - Current
Bartender
Capital Grille
10.2022 - 12.2023
Golf Cart Attendant
The Ritz Carlton Club
09.2019 - 10.2022
Receptionist
Bad Boys Bail Bonds
06.2017 - 07.2019
Certified - Nutrition Sciences
International Sports Sciences Association
Associate of Science - Communications
State College of Florida, Manatee-Sarasota
High School Diploma -
Southeast Highschool
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