Melisa De Leon Perez
Walmart
Paramount,CA
1
Language
7
years of professional experience
Dynamic delivery professional with a clean driving record and excellent communication skills. Expert in package handling and route optimization, consistently achieving on-time deliveries. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork, ensuring smooth operations and reliable service in fast-paced environments.
Work History
Spark Delivery Driver
1 Year 1 Month- Accepted delivery offers in Spark Driver app and followed route details for timely order completion.
- Verified order accuracy during pickup, comparing items against customer requests before leaving store.
- Loaded and secured groceries carefully to prevent damage during transport.
- Communicated with customers professionally to confirm drop-off instructions and resolve delivery questions.
- Navigated assigned routes safely while maintaining attention to traffic laws and road conditions.
- Managed multiple stops with consistent punctuality and organized handoff of completed orders.
- Resolved pickup issues by coordinating with store associates and updating delivery status accurately.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatch and customers for accurate delivery information.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed safety procedures and regulations to protect packages and vehicles.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
Referral Coordinator & Assistant
1 Year 6 Months- Coordinated patient referrals, prior authorizations, and specialty scheduling within dermatology workflow
- Verified insurance eligibility and referral requirements to support timely appointment processing
- Maintained accurate patient records in EHR while updating referral status and authorization details
- Communicated with physicians, offices, and patients to resolve missing documentation and schedule delays
- Tracked incoming referrals, faxed records, and followed up on outstanding approvals for continuity of care
- Reviewed referral requests for completeness, accuracy, and medical necessity before submission
- Improved referral workflow consistency through organized case management and prompt patient follow-up
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Delivery Driver
1 Year 5 Months- Delivered packages along assigned routes while maintaining on-time service and accurate stop completion.
- Inspected delivery vehicle before departure, verifying safety equipment, fuel levels, and operational readiness.
- Navigated route changes using handheld device, adapting quickly to traffic, weather, and access restrictions.
- Scanned parcels accurately at each stop, maintaining chain-of-custody and delivery confirmation integrity.
- Resolved customer delivery issues professionally, including address discrepancies and secure placement requests.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Retail Associate & Merchandiser
2 Years 5 Months- Processed customer transactions accurately using POS systems and maintained organized register area.
- Restocked merchandise, recovered sales floor, and ensured product presentation met store standards.
- Assisted customers with locating items, fitting room service, and product questions.
- Supported markdowns, pricing changes, and ticketing to keep merchandise information current.
- Organized stockroom inventory, received freight, and replenished floor merchandise efficiently.
- Resolved customer concerns professionally while maintaining positive shopping experience.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Associate of Science - Medical Assistant(Administrative & Clinical)
Clerical/Receptionist Certified - Front & Back Office Clerical
High School Diploma
Skills
Teamwork and collaboration
Problem-solving
Time management
Excellent driving skills
Attention to detail
Problem-solving abilities
Package handling
Multitasking
Reliability
Excellent communication
Customer satisfaction
Sorting
Clean driving record
Vehicle loading
Languages
Spanish
Native or Bilingual
Timeline
Spark Delivery Driver
Walmart
09.2025 - CurrentRead More
Referral Coordinator & Assistant
Skin Cancer Institute / LA Laser Center
01.2024 - 07.2025Read More
Delivery Driver
DSP Logistics/Amazon
08.2022 - 01.2024Read More
Retail Associate & Merchandiser
Burlington Coat Factory
02.2020 - 07.2022Read More
Santa Ana College
Associate of Science from Medical Assistant(Administrative & Clinical)
Read More
Central County Regional Occupational Program (ROP)
Clerical/Receptionist Certified from Front & Back Office Clerical
Read More
Huntington Beach High School
High School Diploma
Read More