MELISA DOGIC
Minneapolis,MN
Summary
Qualified Cabin Attendant with solid background in providing exceptional in-flight service and ensuring passenger safety. Proven track record of handling diverse customer needs and resolving issues efficiently. Demonstrated expertise in emergency procedures and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Cabin Attendant
Global Air Charters
11.2023 - 12.2024
- Successfully managed pre-flight safety checks, ensuring passengers' safety and comfort from boarding
- Maintained a pristine and organized cabin that enhances the overall travel experience
- Assisted passengers efficiently with luggage storage and smooth boarding procedures for a hassle-free journey
- Provided professional inflight service by offering meals and beverages, elevating the quality of their travel
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Proactively restocked the aircraft with essential supplies, catering to passenger requests and optimizing efficiency
- Expertly managed company budgets related to aircraft supplies, ensuring a focus on stocking only what is necessary
- Kept the headquartered storage room organized and well-stocked, facilitating easy access to supplies and improving operational flow
- Consistently upheld a professional demeanor, aligning with company policies both socially and professionally at all times
- Created memorable personalized celebrations during flights, significantly enhancing passengers' travel experiences
- Successfully achieved re-certification for G400/500/550 aircraft through the company, demonstrating a commitment to excellence in service and safety
Corporate Flight Attendant
Best Jets International
10.2022 - 11.2023
- Received training in food safety, managing the freezing of catered meals, and checking safe temperatures during reheating to ensure quality
- Handled catering orders, plate meals, and serve beverages to 30 clients on time, ensuring a great experience
- Quality controlled to clean and prepare the aircraft inside and out for flights and conduct thorough clean-ups after
- Restocked galley supplies, snacks, and beverages to meet clients' needs
- Created necessary stock lists and follow the budget to ensure accurate catering orders
- Planned trips based on client preferences for a tailored experience
- Up kept aircraft laundry
- Polished silverware and ensure clean glassware and dishes, demonstrating our commitment to excellence
- Utilized white glove service and a three-tiered cart to enhance the customer experience
- Attending training sessions on customer service, conflict resolution, and safety to stay informed and provide excellent service
Customer Experience/Mentor
Delta Air Lines
07.2021 - 09.2022
- Successfully assisted 100 customers daily by delivering effective solutions with a friendly approach, using active listening to foster loyalty and ensure repeat business
- Cultivated a deep understanding of our company's products and services to provide exceptional support
- Led training sessions for new hires, equipping them with the knowledge and skills necessary for success at Delta Air Lines
- Provided valuable mentorship within the corporate force, helping to develop future leaders
- Contributed to project management for office events, ensuring smooth execution and enhanced team engagement
Flight Attendant
Frontier Airlines
12.2019 - 06.2021
- Proactively managed and resolved customer complaints, ensuring satisfaction in a timely and professional manner
- Exhibited exceptional communication and interpersonal skills in a dynamic, fast-paced environment
- Delivered outstanding customer service in every interaction, enhancing the overall experience
- Executed thorough pre-flight safety checks and engaging safety demonstrations
- Certified in operating the Airbus A319, A320, and A321 aircraft through the FAA
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Education
CPR / AED and First Aid Certication -
AHA-American Heart Association
Allentown, PA10-2024
Certication -
Minnesota School of Bartending
Minneapolis, MN10-2023
FlightSafety International - Service Quality, Cleanliness Standards, Hospitality Service Expertise, Inventory Checks, Corporate Standards, Food and beverage preparation
FlightSafety International
Savannah, Georgia10-2022
Skills
- English
- Bosnian
- Serbian-Croatian
- In-flight safety expertise
- Emergency response training
- Security awareness
- VIP service experience
- Time management
- Adaptability and flexibility
Timeline
Cabin Attendant
Global Air Charters
11.2023 - 12.2024
Corporate Flight Attendant
Best Jets International
10.2022 - 11.2023
Customer Experience/Mentor
Delta Air Lines
07.2021 - 09.2022
Flight Attendant
Frontier Airlines
12.2019 - 06.2021
CPR / AED and First Aid Certication -
AHA-American Heart Association
Certication -
Minnesota School of Bartending
FlightSafety International - Service Quality, Cleanliness Standards, Hospitality Service Expertise, Inventory Checks, Corporate Standards, Food and beverage preparation
FlightSafety International
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