Hi, I’m
Melisa Donigan
Miami,USA
Summary
Senior Consultant in People Consulting at Ernst & Young LLP with over 12 years of experience specializing in the deployment of UKG Suite modules for new customers and providing comprehensive support for post-live clients. A former UKG employee turned trusted implementation consultant and post-live architect, recognized for effectively navigating complexity and breaking down silos. Known for asking the right questions and bringing care, clarity, and a people-first approach to every engagement. Committed to fostering strong relationships and delivering tailored solutions that drive organizational success.
Overview
12
years of professional experience
Work History
Ernst & Young
Senior People Consulting
11.2024 - Current
Job overview
- Guide clients across various verticals such as manufacturing, healthcare, retail, and public sectors through the implementation of the UKG suite of products and post live optimization, with a focus on streamlining the full employee lifecycle within UKG, including onboarding, benefits, payroll, and time keeping processes.
- Design and implement automation strategies to eliminate manual tasks to increase operational efficiency and reducing administrative overhead.
- Lead workflow improvements to align system functionality with organizational needs regarding compliance, usability, and long-term scalability.
- Deliver hands-on training and change management support to internal teams, fostering user adoptions, cross-departmental alignment, and successful system ownership.
- Act as a trusted partner to client stakeholders, helping them navigate complex decisions and build efficiency into their day-to-day operations.
Jubilant HR
Senior Implementation Consultant
09.2022 - 11.2024
Job overview
- Created and maintained required UKG implementation documents and provided personalized project plans to ensure client milestones are met on time and within budget.
- Built data mapping from legacy HCM source system(s) such as ADP, Oracle, & Workday to UKG HCM based on UKG requirements and industry standards.
- Collaborated with other SME’s and Consultants to have a cohesive implementation for UKG’s multi-suite HCM software and integrations.
- Provided personal on-site analysis of complex client configurations and guided client through user acceptance testing of baseline configuration for a more hands on experience.
- Lead working session to transition clients from their current HCM software to UKG’s suite of products.
- Provided client support after successful implementation until client is transitioned to UKG support services.
- Collaborated and educated clients on state and federal requirements for payroll processing, tax, and labor compliances.
- Customized clients UKG database with unique client specific fields and integrations and created Cognos reports and dashboards that aided in client’s day to day processes.
- Completed Quality Analysis of UKG database configuration, employee data load and payroll and tax comparison between client’s legacy HCM system and UKG.
- (Acquired by Ernst & Young, Nov '24)
- Received multiple 5- Star Raven Intelligence reviews for a successful implementation of UKG HCM and Timekeeping modules for a large enterprise manufacturing client. Due to my lead guidance on this project, the client then signed a 120k yearly contract with 40 hours of monthly support from Jubilant Manage Services.
Align HCM
Implementation Consultant
01.2022 - 08.2022
Job overview
- Lead project teams through UKG HCM implementation via hands on, end-to-end configuration which includes testing, document requirements gathering, gap analysis between client legacy system and UKG suite of products.
- Built payroll processes and HR compliant reporting needed for User Acceptance Testing of newly configured components, with end-to-end assessment that encompassed several UKG Payroll, Timekeeping, Onboarding, 3rd party integration and vendor API’s.
- Successfully completed various implementation Go-lives, this encompassed customizing customer database in preparation for employee imports, validating employee and company data from legacy HCM modules for Data Conversion, corroborated User Acceptance Testing results and supported customer through federal and state taxation for accuracy.
UKG
Sr. Product Support Rep
05.2013 - 12.2021
Job overview
- Corresponded daily with upwards of 50+ clients to resolve their critical benefit and payroll questions regarding UKG Pro as their front-line support technician.
- Worked directly with our Tier I and Tier II Solutions team to deliver solutions for complex errors and system failures and supported the UKG Pro software using SQL, Backoffice imports and exports and other UKG proprietary tools.
- Provided exceptional support to internal and external customers with a high degree of satisfaction and technical expertise, efficient and detailed manner; receiving an average 95%+ CSAT score during my tenure.
- Facilitated knowledge transfers to assigned client base with step-by-step instructions to streamline processes and utilize the software to its full potential. This included quarterly and yearly software releases, one-off bug fixes and customization updates for enterprise clients.
- Assisted customers with troubleshooting various Payroll Automation files for data errors, file transmission disturbances and configuration inconsistencies that impacted timely payroll processing.
- Coordinated with both external and internal vendors and teams to effectively resolve their outstanding client support cases and data related issues using Salesforce.
- Created client and internal facing documentation and knowledge base articles that aided in day-to-day payroll functions with UKG.
Education
Monroe UniversityNew Rochelle, NY
B.A. from Business Administration, Minor in Human Resources
Skills
- Microsoft Office Suite, SQL Tools, Cognos Business Intelligence for report building, Agile and Waterfall methods
- Analytical problem-solving
- Flexible in dynamic environments
- Meticulous attention to detail
- Effective organizational skills
- Cross-functional teamwork
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior People Consulting
Ernst & Young
11.2024 - Current
Senior Implementation Consultant
Jubilant HR
09.2022 - 11.2024
Implementation Consultant
Align HCM
01.2022 - 08.2022
Sr. Product Support Rep
UKG
05.2013 - 12.2021
Monroe University
B.A. from Business Administration, Minor in Human Resources