Melisa Elkins
West,TX
Summary
Pharmacy Technician Trainee at HEB Pharmacy with expertise in medication dispensing and strict adherence to patient confidentiality. Demonstrated success in improving patient care through strong communication and collaborative teamwork. Acknowledged for optimizing processes and upholding safety and accuracy standards in high-pressure settings.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician Trainee
HEB Pharmacy
Waxahachie, TX
01.2022 - 10.2024
- Upheld strict HIPAA regulations while handling confidential patient information as Pharmacy Technician Trainee.
- Collaborated with pharmacy team to deliver high-quality patient care consistently.
- Maintained professionalism and integrity, adhering to ethical standards of Pharmacy Technician role.
- Answered phone inquiries, addressing questions from customers and healthcare providers promptly.
- Collected patient information regarding prescriptions and medical conditions for pharmacist consultations.
- Entered prescription data accurately into computer system, minimizing errors and expediting service.
- Verified medication dosages and refill authorizations by communicating with prescribers directly.
- Counted, measured, and compounded medications following standard operating procedures.
Business Center Lead & Bookkeeping
HEB Grocery Store
Waxahachie, TX
11.2016 - 01.2022
- Streamlined business center processes, enhancing overall efficiency and management effectiveness.
- Recruited and managed high-performing teams dedicated to exceptional customer experiences.
- Developed training programs to enhance staff skills and ensure industry knowledge.
- Collaborated with departments to integrate services seamlessly within the business center.
- Ensured compliance with regulations by implementing necessary changes based on industry standards.
- Supervised operations staff, ensuring adherence to company policies and procedures.
- Identified and addressed unauthorized or unsafe practices to maintain operational integrity.
Shelf Stocker & Backstocking
Target
Grand Prairie, TX
11.2014 - 11.2016
- Stocked merchandise effectively according to planogram images and store layout standards.
- Provided exceptional customer service by addressing inquiries and assisting with requests.
- Conducted physical inventory counts accurately, improving overall stock management practices.
- Maintained cleanliness throughout the store, ensuring a safe shopping environment.
- Managed replenishment of perishable goods to guarantee freshness in compliance with regulations.
- Updated pricing labels and signage for promotions, enhancing product visibility.
Skills
- Critical thinking and problem resolution
- Organized inventory management
- Communication skills
- Medication dispensing and prescription analysis
- Patient confidentiality compliance
- Accurate medication record updates
- Insurance billing and payment processing
- Attention to detail in customer service
Timeline
Pharmacy Technician Trainee
HEB Pharmacy
01.2022 - 10.2024
Business Center Lead & Bookkeeping
HEB Grocery Store
11.2016 - 01.2022
Shelf Stocker & Backstocking
Target
11.2014 - 11.2016