Melisa Figueiras Miranda
Hialeah
Summary
Compassionate Care Management Coordinator known for high productivity and efficient task completion. Skilled in patient advocacy, care planning, and interdisciplinary communication. Excel at empathy, active listening, and problem-solving to enhance patient outcomes and team collaboration.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Care Management Coordinator
Cano Health
Medley
01.2024 - 05.2025
- Coordinated care plans for patients within the Cano Health network.
- Facilitated communication between patients and healthcare providers.
- Managed patient referrals to specialists and services efficiently.
- Documented patient interactions in electronic health record systems.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Provided case management services for patients in need of long-term care or support services.
- Educated patients on self-management techniques such as medication adherence, diet and nutrition management and lifestyle modifications.
- Coordinated post-discharge follow-up appointments with healthcare providers for ongoing treatment.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Insurance Customer Service Representative
Elite Insurance and Beyond
Medley
09.2023 - 01.2024
- Assisted clients with policy inquiries and coverage options.
- Processed claims efficiently to ensure timely responses.
- Handled customer complaints, providing effective resolutions promptly.
- Collaborated with team members to improve service delivery standards.
- Utilized CRM software for tracking customer information and communications.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Developed strong relationships with clients by providing exceptional customer service.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Researched relevant policy information to answer customer questions.
- Coordinated with insurance agents and underwriters to facilitate policy adjustments.
Education
Bachelor of Science - Family Medicine
Mariana Grajales Faculty of Medical Science
Holguín , Cuba 09.2017 - 10.2022
Skills
- Care coordination
- Patient advocacy
- Case management
- Electronic health records
- Team collaboration
- Effective communication
- Problem solving
- Referral management
- Adaptability and flexibility
- Multitasking
- Teamwork and collaboration
- Patient education
- Basic life support (BLS)
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Medical Assistant
- Basic Life Support (BLS)
Timeline
Care Management Coordinator
Cano Health
01.2024 - 05.2025
Insurance Customer Service Representative
Elite Insurance and Beyond
09.2023 - 01.2024
Bachelor of Science - Family Medicine
Mariana Grajales Faculty of Medical Science
09.2017 - 10.2022