Melisa Garcia
Platinum Home Health Care
Ozone Park,NY
10
years of professional experience
Dedicated and compassionate healthcare professional with strong experience in customer service, hospitality, and hands-on patient care. Currently transitioning to a career in medical assisting with a strong background in patient safety, communication, and attention to detail. Skilled at supporting clients and patients with professionalism, empathy, and a focus on well-being. Ready to bring excellent interpersonal skills and a caring approach to a clinical setting.
Work History
Home Health Aide
2 Years 10 Months- Provided compassionate personal care to clients, ensuring comfort and dignity.
- Assisted with daily living activities, promoting independence and well-being.
- Monitored clients' health status, reporting changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with families and healthcare teams.
- Implemented effective communication strategies between clients, families, and medical staff.
- Coordinated transportation for medical appointments, improving client access to healthcare services.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Cashier/ Barista/ Server
1 Year 9 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register and balanced daily sales reports.
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to ensure smooth service during peak hours.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Counter Server
1 Year 6 Months- Managed online food orders through platforms like Grubhub and Seamless, ensuring accuracy and timeliness
- Maintained cleanliness of work area, adhering to health and safety guidelines consistently.
- Operated POS systems efficiently, highlighting accuracy and multitasking skills
- Packed and organized orders for delivery, demonstrating attention to detail and adherence to protocols
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
Education
High School Equivalency Diploma
Clinical Certified Medical Assistant
Certified Phlebotomy Technician
Skills
Knowledgeable with Phlebotomy & EKG/ECG Procedures and Electronic Health Records (EHR)
Experienced with Medical Terminology
Patient Care
and Strong Customer Service
Infection Control
Care plan management
Recording vital signs
Documentation
Care plan assessment
Patient transport
Strong Organizational Skills
Time Management
and Multitasking Abilities
Ability to Perform Under Pressure in Fast-Paced Environments
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Home Health Aide
Platinum Home Health Care
08.2023 - CurrentRead More
Cashier/ Barista/ Server
Cafe Lalo
06.2018 - 03.2020Read More
Counter Server
Bareburger
12.2016 - 06.2018Read More
Queens Educational Opportunity Center
High School Equivalency Diploma
Read More
Suny Brooklyn Educational Opportunity Center
Clinical Certified Medical Assistant
Read More
Suny Brooklyn Educational Opportunity Center
Certified Phlebotomy Technician
Read More