Melisa Hernandez Acosta
Rancho Cordova,CA
Summary
Dedicated and motivated college student with 3.7 GPA, who demonstrates hard-work
ethic and a passion for learning. Works well both independently and within group settings
to achieve goals. Enthusiastic customer service representative with 2+ years of customer
service experience, committed to providing exceptional service by contributing strong
communicational and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Choice
01.2021 - Current
- Provided customers with exceptional customer service, going over and beyond in answering questions and helping to uncover and locate needs.
- Assisted in training new co-workers, helped foster an encouraging learning environment, demonstrated patience and empathy throughout training to reflect workplace values, and promote an effective workspace.
- Helped initiate ideas, and participated in group projects to help increase sales and attract more customers to company.
- Managed multiple tasks and met time-sensitive deadlines.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Associate
See's Candies
11.2019 - 12.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked merchandise, clearly labeling items, and arranging according to its Julian date.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Hostess
The Old Spaghetti Factory
06.2016 - 07.2016
- Greeted and seated customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Arts - Communication Studies
Folsom Lake College
Folsom, CA05.2024
Skills
- Leadership Skills
- Communication Skills
- Organization Skills
- Goal-Oriented
- Team Player
- Bilingual (Spanish)
- Dependable
- Adaptable
- Typing Speed: 42 WPM
References
Karen Garcia Ramos, Friend
Contact: (916) 578-4886
Ny Thao, Former Manager
Contact: (916) 826-1896
Lily, Former Manager
Contact: (916) 361-3221
Timeline
Retail Sales Associate
Choice
01.2021 - Current
Sales Associate
See's Candies
11.2019 - 12.2019
Hostess
The Old Spaghetti Factory
06.2016 - 07.2016
Associate of Arts - Communication Studies
Folsom Lake College
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