Melisa Knudson
Sales Professional
Castle Rock,CO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public
. Knowledgeable Certified Sales and Leasing Consultant devoted to pursuing new leads, closing sales and building positive relationships with customers. Gifted communicator, negotiator and conflict manager. Offering 10 years in sales field and accomplished track record.
Overview
27
27
years of professional experience
Work History
Automotive Sales Professional
AutoNation
Lonetree, WY
03.2011 - Current
- Collaborated with other sales team members to optimize overall performance and share best practices.
- Updated log sheets and followed up on customer leads.
- Demonstrated products and specific features at customer locations and special events.
- Adhered to company policies regarding ethical selling practices, ensuring positive reputation for dealership was maintained at all times.
- Negotiated on strategic pricing and obtained favorable deal terms.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used consultative sales approach to understand and meet customer needs.
- Developed long-lasting client relationships through attentive listening and genuine rapport-building efforts.
- Matched customers with vehicles suiting individual needs, desires and means.
- Provided professional services and support in dynamic work environment.
- Worked well in team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Reviewed warm internet leads, qualified buyers and reached out to individuals regarding new and pre-owned vehicles
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Enhanced showroom appeal by maintaining organized display of vehicles, enticing customers to explore options further.
Sales Supervisor
Castle Rock Gift And Garden
Castle Rock, WA
05.1997 - 02.2010
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Boosted sales performance by implementing effective floor management strategies and staff training programs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Optimized store layout based on customer traffic patterns, enhancing shopping experience and driving higher conversion rates.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Demonstrated product and answered questions for prospective customers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Douglas County High School
Castle Rock, CO 05.2001 -
Skills
Team Collaboration
undefinedYoga, Hiking, Gardening, Mediation.
Growing up in Colorado has provided me with a deep love of the outdoors. Hiking mountains, and hidden trails fills my cup! Just being out in the beautiful sunshine sets my soul just right. Recently, in the last 2 years the practice of Yoga found me. The journey yoga provides is not only one of physical strength, it also provides a deeper connection to self and others. Gardening has always been on my heart since I was little, watching the passion from my grandmother set me up for that !I may have a green/slightly brown thumb!
Timeline
Automotive Sales Professional
AutoNation
03.2011 - Current
High School Diploma -
Douglas County High School
05.2001 -
Sales Supervisor
Castle Rock Gift And Garden
05.1997 - 02.2010
Similar Profiles
Angelo DungcaAngelo Dungca
Vehicle Acquisition Specialist at AutoNationVehicle Acquisition Specialist at AutoNation
Kateryna LevandovskaKateryna Levandovska
Product Specialist at AutoNationProduct Specialist at AutoNation
Andris BarreraAndris Barrera
Senior Finance Manager at AutoNationSenior Finance Manager at AutoNation