Melisa Mays
Prince George,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
20
20
years of professional experience
Work History
PAR
VCU Health
Richmond, VA
05.2020 - Current
- Registration and Admissions Collections and Billing Training
- Greeted customers and answered inquiries regarding parking fees, services, and regulations.
- Verified customer identification to ensure valid payment.
- Managed the collection of cash and credit card payments for parking fees.
- Maintained accurate records of daily transactions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
Safety Coordinator
Henry Schein/ Covetrus
06.2017 - 09.2019
- Team leader , make sure all orders are out in a timely manner and move associates around as needed to maintain smooth operations
- Picker, packer, receiver, put away, inventory, and manifest packages
- Trained on MHE.
- Developed and implemented safety training programs for employees, enhancing compliance with OSHA regulations.
- Conducted regular safety audits to identify hazards and ensure adherence to company policies.
Ambassador
Amazon
06.2014 - 02.2017
- Main Problem Solve, Picker Packer, Tranship Plant worker responsible for various duties including training new employees and quickly and efficiently processing customer orders
- Supervised workers doing projects.
- Trained and mentored new ambassadors on best practices for community outreach.
- Collaborated with cross-functional teams to align community efforts with corporate goals.
- Assisted team with operational policies and procedures to drive services.
Customer Sales Associate Customer service
Mapco
07.2014 - 08.2016
- Delivered exceptional customer service, ensuring satisfaction and loyalty through effective communication.
- Assisted in inventory management, maintaining accurate stock levels and organization of merchandise.
- Processed sales transactions efficiently, utilizing point-of-sale systems to enhance checkout speed.
- Trained new staff on operational procedures, fostering a collaborative team environment and improving service delivery.
Senior Customer Sales Associate Customer service
Miller Oil Company
05.2011 - 07.2014
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Trained new associates on customer service protocols and sales techniques for improved performance.
- Collaborated with team members to streamline inventory management and restocking processes.
- Developed strategies to enhance upselling efforts, contributing to increased sales revenue.
Vet assistant & receptionist
Hopewell Animal Hospital
11.2008 - 05.2011
- Acquiring patient history as well as obtaining vitals, drawing labs, developing and taking radiographs, customer relations, even in stressful situations, answering phones making appts., charting, and lead collections person.
- Assisted veterinarians during examinations and procedures, ensuring efficient workflow in clinic operations.
- Provided compassionate care to animals, enhancing patient comfort and recovery experiences.
- Managed scheduling of appointments, optimizing clinic calendar to reduce wait times for clients.
- Trained new staff on standard operating procedures and best practices for animal care.
Assistant
Parr & Abernathy Reality
07.2006 - 11.2008
- Working with real estate agents and brokers to learn all aspects of real estate, while going to real estate school
- Making websites and detailed descriptions of properties.
- Facilitated communication between clients and agents, enhancing client satisfaction and service delivery.
- Developed and maintained organizational systems for client files, improving access to information.
- Assisted in preparing marketing materials for property listings, increasing visibility and interest.
Tech and receptionist
Dr. Kamlesh Dave
10.2005 - 06.2006
- Acquiring patient history and vitals
- Obtain Ekg
- Assist cardiologist and nuclear medicine tech, place i.v
- Catheters and holtor monitors
- Verify insurance coverage, as well as lead collections person.
Education
GED -
Prince George High School
Prince George, VA05-1994
Skills
- Cardiology
- Customer Service
- Instruction
- Nuclear Medicine
- Receptionist
- Vital Signs
- Computer Skills
- Time Management
- Friendly, Positive Attitude
- Microsoft Word
- MS Office
Timeline
PAR
VCU Health
05.2020 - Current
Safety Coordinator
Henry Schein/ Covetrus
06.2017 - 09.2019
Customer Sales Associate Customer service
Mapco
07.2014 - 08.2016
Ambassador
Amazon
06.2014 - 02.2017
Senior Customer Sales Associate Customer service
Miller Oil Company
05.2011 - 07.2014
Vet assistant & receptionist
Hopewell Animal Hospital
11.2008 - 05.2011
Assistant
Parr & Abernathy Reality
07.2006 - 11.2008
Tech and receptionist
Dr. Kamlesh Dave
10.2005 - 06.2006
GED -
Prince George High School
References
Industry: Not answered
Education and Training
other