Melisa M. Calkin
Jefferson,OR
Summary
Responsible, dependable and eager to learn. Motivated, hardworking, dependable. Takes pride in the quality and outcome of work. Able to work well with minimum supervision. Excellent customer service skills outgoing and positive worker. Ability to remain calm and productive in stressful situations. Self-motivated and enthusiastic for all job challenges. Perform accurate work and learn new tasks quickly. Ability to work in a team and follow directions. Flexible, adapts quickly to changing priorities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail/Customer Service/Finance
Home Depot
Salem, OR
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Phone Banker
Wells Fargo
Salem, OR
04.2016 - 01.2022
- Assisted customers with account inquiries and transaction processing to enhance service experience.
- Educated clients on product features and services to drive customer satisfaction and retention.
- Provided support in identifying cross-selling opportunities, contributing to overall branch performance goals.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
Customer Service Cashier
Home Depot
Salem, OR
04.2013 - 04.2016
- Maintained accurate cash drawer, ensuring proper cash handling procedures were followed.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Trained new team members on operational procedures and best practices for customer service.
- Processed customer transactions efficiently using point-of-sale systems.
- Streamlined checkout processes to enhance customer satisfaction and reduce wait times.
Education
Associate of Applied Science - Criminal Justice And Law Enforcement
Chemeketa Community College
Salem, OR01.2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
- Decision-making
Accomplishments
- Supervised team of 7 staff members.
- Achieved satisfactory results by completing orders and issues for customers with accuracy and efficiency.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Licensed electric ladder operator 8/2023 - present
- LFP - Licensed Foster Parent - 12/2024 - 12/2025
Timeline
Retail/Customer Service/Finance
Home Depot
03.2022 - Current
Phone Banker
Wells Fargo
04.2016 - 01.2022
Customer Service Cashier
Home Depot
04.2013 - 04.2016
Associate of Applied Science - Criminal Justice And Law Enforcement
Chemeketa Community College