Melisa Perez
Clarksburg,CA
Summary
Customer service-focused professional with a proven track record of excellence in front desk and dental assisting functions. Strong attention to detail and ability to effectively multitask. Dedicated to providing first-rate attention to guest needs, quickly answering questions, and fostering positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Wackford Dental Center
Elk Grove, CA
07.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Check in and checked out patients, along with scheduling appointments for patients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Processed payments from patients using a variety of payment methods, including credit cards, checks, and care credit.
- Updated patients' information in charts regularly to ensure accuracy of records.
- Experience in using EagleSoft.
Chair Side Assistant
Midtown Endodontics
Sacramento, CA
10.2022 - 07.2024
- Chair side assistant to the doctor during routine endodontic and surgical procedures, assisting with diagnosis and treatment plans, and providing proper positioning and exposure of intra-oral digital radiographs and CT scans.
Dental Assistant
Carranza Dental
Sacramento, CA
02.2020 - 10.2022
- Assistant Lead: Ensured office is stocked up by monthly ordering, floor is running smoothly, kept track of lab cases, and was able to train.
- Assisted doctor with multiple treatments, as well as being able to help/train fellow colleagues when needed.
Dental Assistant
Make A Smile/ Smile Time
Sacramento, CA
01.2019 - 01.2020
- Assisted multiple doctors with any needs while taking care of my own patient, assisted in general treatments, taking x-rays, going over health history forms, exams, and answering any pending questions parents or patients have.
- Able to work great with children and adults.
Dental Assistant (Internship)
Dr. Garrett Pediatric Dentistry
CA
12.2018 - 01.2019
- Assisted doctor during treatment, exams, and sedation.
- Ensured our patients would always be taken care of and scheduled their next appointment.
Education
Dental Assisting Certificate -
Carrington College
Sacramento, CA01.2018
High School Diploma -
Delta High School
Clarksburg, CA06-2017
Some College (No Degree) - Mass Communications
American River College
Sacramento, CASkills
- Sterilization
- Mouth Mirror Inspection
- Tray Setups
- Chair-side Assisting
- Temporary Crowns/Bridges
- Impressions/Model
- Infection Control
- Fluoride Treatments
- Cement Removal
- Matrix Band Placement
- Patient Charting
- Scheduling Appointments
- HIPAA Compliant
- Patient Relations
Certification
- Healthcare Provider CPR
- Infection Control
- X-ray License
- Coronal Polish
- Pits & Fissure Sealant
Languages
- Spanish
- English
Timeline
Front Desk Receptionist
Wackford Dental Center
07.2024 - Current
Chair Side Assistant
Midtown Endodontics
10.2022 - 07.2024
Dental Assistant
Carranza Dental
02.2020 - 10.2022
Dental Assistant
Make A Smile/ Smile Time
01.2019 - 01.2020
Dental Assistant (Internship)
Dr. Garrett Pediatric Dentistry
12.2018 - 01.2019
Dental Assisting Certificate -
Carrington College
High School Diploma -
Delta High School
Some College (No Degree) - Mass Communications
American River College
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