Ellianna Hernandez
Round Rock,Texas
Summary
Esthetician with strong business, sales, and customer service skills necessary to meet goals and exceed client expectations. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. And committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Alite Laser Hair Removal and Skin Rejuvenation
Round Rock, Texas
08.2022 - 01.2024
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed Sterilization procedures according to established protocols
- Investigated and analyzed client complaints to identify and resolve issues.
Retail Sales Associate
JCPenney
Round Rock, TX
04.2022 - 08.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Exchanged merchandise for customers and accepted returns.
Curbside Shopper
HEB Grocery Store
Round Rock, TX
09.2021 - 01.2022
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
- Listened to customer needs to identify and recommend best products and services.
- Assisted teammates with daily tasks during peak periods.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Asked store associates for help locating missing products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
Education
GED -
Austin Community College
Austin, TX06.2022
Esthetician License -
Avenue Five Institute
Austin, TX06-2023
Skills
- Visitor and Customer Relations
- Prioritization and Time Management
- Office Organization
- Sterilization
- Infection control
- Positive Attitude and Energetic
- Team Collaboration
- Cash Register Operation
- Sales Dedication
- Multi-Line Phone Systems
- Customer Service-Oriented
- Hospitality best practices
- Childcare Volunteer
- Scheduling and Calendar Management
- Appointment confirmation
- Filing and sorting
- Issue handling
Certification
- Microblading
AMA Allure Microblading Academy Certificate - MICROBLADING & SHADING
- Lash Lift & Brow tinting
Elleebana Lash Lift and Brow Tinting Certificate
- Dermalogica
DNA Online Retail Pro Certification
- Dermalogica
Clean Touch Certification
- Barbicide
Barbicide Certification
- Texas Food Handler License
Effective 12/06/2024
Timeline
Front Desk Receptionist
Alite Laser Hair Removal and Skin Rejuvenation
08.2022 - 01.2024
Retail Sales Associate
JCPenney
04.2022 - 08.2022
Curbside Shopper
HEB Grocery Store
09.2021 - 01.2022
GED -
Austin Community College
Esthetician License -
Avenue Five Institute
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