Melisa Yolanda Puente Mercado
Lyndonville
Summary
I seek challenging opportunities where I can fully use my skills for my personal success and the organization's. Looking for a place where I can sharpen my abilities, grow personally and professionally.
Overview
8
8
years of professional experience
Work History
Pricing Administrator
Weidmann Electrical Technology
St Johnsbury, VT
03.2024 - Current
- Managed daily quotation requests, ensuring timely responses for internal customer service representatives.
- Maintain prices in the System (SAP) and our records.
- Make sure prices are updated in the time and form according to the customer.
- Create new customer information in the system such as their new customer number, built material for them and update/add ship to addresses.
Logistics Administrative
Industrias Maaleani
Mexico City, Mexico
12.2023 - Current
- Coordinated transportation operations and ensured on-time delivery of goods to customers.
Customer Service // Pricing Specialist
Weidmann Tecnología Eléctrica de México
Saltillo, Coahuila, Mexico
01.2020 - 10.2022
- Resolved shipping issues and customer complaints promptly, ensuring high customer satisfaction and retention.
- Responsible for coordinating shipments, arrival, paperwork with shipping line, procedures with customs agency and carrier, to the delivery of the goods to the customer.
- Follow up with the requests of customers of USA labs and CAN labs via email and phone.
- Send quotes to customers and adjust pricing depending on the customer.
- Participate on the yearly pricing increase. Adjust pricing in SAP, update our records and send to customers.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by monitoring concerns and developing solutions.
- Strong problem-solving skills with ability to effectively communicate complex pricing information to customers.
HR Intern
Weidmann Tencología Eléctrica de México
Saltillo, Coahuila, Mexico
03.2019 - 12.2019
- Assisted with recruitment processes, such as screening resumes and scheduling interviews.
- Maintained employee records, ensuring accuracy and confidentiality.
- Assisted in organizing and coordinating employee training and development programs.
- Hired employees and processed hiring-related paperwork.
Receptionist // Administrative Assistant
Hofusan Real Estate
Monterrey, Nuevo León, Mexico
01.2018 - 11.2018
- Proficient in coordinating and scheduling appointments, meetings, and travel arrangements for senior staff.
- Skilled in managing and organizing office supplies, mail distribution, and maintaining electronic and paper filing systems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Handled diverse needs for clients in-person, by phone or through email.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Education
Bachelor Degree - Linguistics Specialized in Translation and Interpreting
Universidad Autonoma de Nuevo León
Monterrey, Nuevo León, Mexico01-2018
Translation and Interpreting
Universidad Autónoma de Barcelona (UAB)
Barcelona, Spain07-2016
Skills
- Interpersonal Skills
- Problem Solving
- Time Management
- Efficiency
- Database Skills
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Teamwork orientation
- Recruitment
- Excellent communication
Personal Information
- Date of Birth: 1994-12-13
- Nationality: Mexican
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Portuguese
Elementary
Timeline
Pricing Administrator
Weidmann Electrical Technology
03.2024 - Current
Logistics Administrative
Industrias Maaleani
12.2023 - Current
Customer Service // Pricing Specialist
Weidmann Tecnología Eléctrica de México
01.2020 - 10.2022
HR Intern
Weidmann Tencología Eléctrica de México
03.2019 - 12.2019
Receptionist // Administrative Assistant
Hofusan Real Estate
01.2018 - 11.2018
Translation and Interpreting
Universidad Autónoma de Barcelona (UAB)
Bachelor Degree - Linguistics Specialized in Translation and Interpreting
Universidad Autonoma de Nuevo León