Melisa Jacobo

● Own the scheduling function for the Clinical and Translational Research Unit as the sole scheduler, managing 40+ scheduling requests and approximately 50 emails daily, including new appointments, cancellations, rescheduling, confirmations, and special scheduling needs.

● Rebuilt and standardized the unit's scheduling workflow, clearing a backlog of more than one month of appointment requests within two weeks and establishing consistent processes for intake, prioritization, and follow-up.

● Coordinate daily with study coordinators, nurses, and clinical staff regarding scheduling, documentation, appointment requirements, and patient needs.

● Support new clinical study implementation by communicating scheduling procedures, submission guidelines, and required documentation to study teams.

● Review physician orders, requisitions, consents, and related documentation for completeness, accuracy, signatures, and authorization; manage patient records and appointments using Epic and CRM systems, including creation of new MRNs.

Train scheduling and front-desk coverage staff on established workflows and provide front-desk support, resolving scheduling and administrative issues while maintaining patient confidentiality and service standards.

• Assisted patrons with circulation services, account questions, and material checkouts using integrated library system
• Resolved reference and directional inquiries by locating print, digital, and community resources
• Processed holds, returns, renewals, and interlibrary loan requests with accuracy and efficiency
• Maintained organized shelves through filing, shifting, and shelf-reading to preserve collection integrity
• Answered patron questions in-person or by phone regarding library services and resources.
• Stayed up-to-date on library policies and procedures to smoothly enforce standards.
• Communicated with other local and regional branches to locate materials for inter-library loans.

● Managed client appointments, service requests, pricing inquiries, payments, and daily customer communications while providing personalized service and resolving concerns.

● Maintained detailed service records, monitored daily schedules, managed supplies, and coordinated multiple customer and animal-care priorities in a fast-paced environment.

● Built strong client relationships and supported retention through responsive communication, service recommendations, and consistent attention to customer needs.

● Managed daily schedules, activities, meals, safety, and household routines while maintaining a structured and supportive environment.

● Communicated regularly with parents regarding schedules, activities, behaviors, and individual needs while maintaining confidentiality and exercising sound judgment.