LIZARI MALDONADO FALU
Lowell General Hospital / Tufts Medicine
Riverview,USA
1
Language
26
years of professional experience
Experienced bilingual healthcare professional with extensive clinical, administrative, scheduling, patient-care, medical records, and front-office experience. Skilled in supporting physicians and healthcare teams, coordinating appointments, maintaining accurate clinical documentation, managing patient communication, and protecting confidential health information. Strong organizational and communication skills with a proven ability to support efficient clinical operations and positive patient experiences.
Work History
MEDICAL ASSISTANT / RECEPTIONIST
2 Years 1 Month- Room patients and prepare them for examinations; obtain and document vital signs.
- Route prescription refill requests to physicians and nurse practitioners.
- Schedule appointments and assist with efficient office flow.
- Perform patient check-in and check-out while providing professional customer service.
CLINICAL ADMINISTRATIVE COORDINATOR
2 Years 1 Month- Manage multi-line phone systems, route calls and messages, and greet patients.
- Coordinate and schedule surgical procedures with OR teams across multiples hospitals, ensuring efficient case management, accurate scheduling and effective communication among physicians, OR staff and hospital departments.
- Maintain confidentiality of sensitive patient and organizational information through secure filing and privacy practices.
- Coordinate calendars and appointments to minimize scheduling conflicts and support efficient office operations.
CLINICAL SUPPORT
1 Year 2 Months- Supported Mission Control, Bed Planner, and Transfer Center operations.
- Placed physician callouts regarding patient admissions.
- Followed departmental guidelines and algorithms for follow-up and escalation.
- Utilized imaging software to verify availability of images for transferring patients and troubleshoot imaging issues with appropriate leadership.
CERTIFIED CLINICAL MEDICAL ASSISTANT
8 Months- Assisted physicians and nurse practitioners during examinations; screened patients according to physician orders.
- Collected and prepared laboratory specimens and performed basic laboratory testing.
- Prepared patients and equipment for treatment while following safety and clinical procedures.
- Completed FMLA, Signature, Amby, and other genetic-testing forms; performed clinical studies and supported daily practice flow.
NEW PATIENT COORDINATOR / RADIOLOGY COORDINATOR
2 Years 6 Months- Translated for Spanish-speaking patients and coordinated physician and nurse practitioner schedules.
- Scanned medical records into PowerChart/Cerner and maintained efficient appointment flow.
MEDICAL RECEPTIONIST / MEDICAL RECORDS
2 Months- Managed calls, clerical duties, medical records, filing, faxing, and document processing.
- Prepared referring physician correspondence and translated for Spanish-speaking patients.
- Followed HIPAA requirements when verifying patient information and maintained records in PowerChart/Cerner.
PATIENT FINANCIAL SERVICES – BILLING DEPARTMENT
8 Months- Supported billing, collections, customer service, and patient financial inquiries.
PHONE OPERATOR
9 Months- Answered and routed incoming calls and scheduled patients across Internal Medicine, Nephrology, Cardiology, Endocrinology, Allergy, and Pediatrics.
- Provided Spanish-language interpretation for patients.
Receptionist / Secretary
5 Years 1 Month- Telephone, clerical, scheduling, customer service, correspondence, filing, faxing, and database support.
Front Desk Coordinator / Scheduler
3 Years 6 Months- Scheduled MRI, ultrasound, CT, and X-ray appointments; coordinated patient arrivals; answered calls and translated for patients.
Front Desk / Billing Coordinator / Scheduler
2 Years 2 Months- Greeted patients, verified diagnostic orders, supported billing and claims, resolved billing discrepancies, and translated for patients.
Pediatric Department / Medical Records
6 Years 3 Months- Scanned and prepared medical records, prepared charts, processed medical-record requests, and translated for Spanish-speaking patients.
Education
NHA Certification
Recertified, 11-week program
Medical Assistant Certification - Phlebotomy, EKG
High School Diploma
Skills
Clinical & Administrative Support
Patient Care & Customer Service
Appointment Scheduling & Calendar Management
Medical Records & Documentation
Patient Check-In/Check-Out
Insurance & Billing Support
Data Entry & Database Management
Telephone & Multi-Line Support
Physician & Clinical Team Support
Spanish-English Interpretation
HIPAA/Patient Confidentiality
Epic / Medic tech / Cerner / PowerChart
LANGUAGES
English & Spanish — Fluent / Bilingual
Timeline
CLINICAL ADMINISTRATIVE COORDINATOR
Lowell General Hospital / Tufts Medicine
09.2024 - CurrentRead More
MEDICAL ASSISTANT / RECEPTIONIST
Lowell General Hospital / Tufts Medicine
09.2024 - CurrentRead More
CLINICAL SUPPORT
AdventHealth Orlando South Hospital
04.2023 - 06.2024Read More
CERTIFIED CLINICAL MEDICAL ASSISTANT
AdventHealth Medical Group – Gynecology/Oncology Department
08.2022 - 04.2023Read More
NEW PATIENT COORDINATOR / RADIOLOGY COORDINATOR
AdventHealth Medical Group – Gynecology/Oncology Department
02.2020 - 08.2022Read More
MEDICAL RECEPTIONIST / MEDICAL RECORDS
AdventHealth Medical Group
12.2019 - 02.2020Read More
PATIENT FINANCIAL SERVICES – BILLING DEPARTMENT
AdventHealth – Trickle Building
04.2019 - 12.2019Read More
PHONE OPERATOR
Pentucket Medical Associates
11.2017 - 08.2018Read More
Receptionist / Secretary
Orlando Access Inc.
09.2012 - 10.2017Read More
Front Desk Coordinator / Scheduler
Massachusetts Eye & Ear Infirmary, Radiology
02.2009 - 08.2012Read More
Front Desk / Billing Coordinator / Scheduler
Lawrence General Hospital, Radiology & Medical Records
11.2006 - 01.2009Read More
Pediatric Department / Medical Records
Pentucket Medical Associates
07.2000 - 10.2006Read More
Medardo Carazo High School
High School Diploma
Read More
Lighthouse Medical Academy
Medical Assistant Certification from Phlebotomy, EKG
Read More
AdventHealth Fast Track Program
NHA Certification
Read More