Melisa Segovia
Euless
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
QuikTrip
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Phlebotomist
Kedplasma
11.2022 - 08.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Team Member
Chick-fil-A
01.2022 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
No Degree - Medical
Texas School Of Phlebotomy
Irving, TX08-2022
High School Diploma -
Universal Academy
Coppell, TX05-2022
Skills
- Order of draw
- Venipuncture
- Patient care
- Specimen handling
- Blood culture collection
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Task delegation
- Goal setting
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Improved blood collection process by preparing supplies to match patient load.
Certification
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Assistant Manager
QuikTrip
08.2023 - Current
Phlebotomist
Kedplasma
11.2022 - 08.2023
Team Member
Chick-fil-A
01.2022 - 10.2022
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
No Degree - Medical
Texas School Of Phlebotomy
High School Diploma -
Universal Academy
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