Melisa Shuffler
Connelly Springs,NC
Summary
Dependable professional with strong communication skills and a commitment to teamwork. Experienced in managing front desk operations and training new staff, ensuring high-quality customer service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
PSC
PT Solutions
Hickory, NC
09.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Checked patients in and out, verified insurance if needed, collected copays.
- I was also a trainer who trained the new PSC who were hired.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Was named lead person at the front desk and was in charge of making sure all necessary task were complete.
- Worked closely with the clinic manager and all therapist to ensure their schedules where correct.
- Called patient and scheduled appointments from referals
Pharmacy Technician
The Compounding Pharmacy
Hickory, NC
03.2013 - 01.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- compounded non sterile and chemo medications,
Education
High School Diploma -
South Caldwell High School
Hudson NCSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Active listening
- Excellent communication
- Fax Machine
- Verbal communication
Timeline
PSC
PT Solutions
09.2018 - Current
Pharmacy Technician
The Compounding Pharmacy
03.2013 - 01.2018
High School Diploma -
South Caldwell High School