Melisha Sanders Reed
Kansas
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
18
18
years of professional experience
Work History
Operations Manager
Loves Travel Stop and Country Stores
08.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Team Trainer
Loves Travel Stop and Country Stores
08.2019 - Current
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Lead teacher
CCSS ChildCare Facility
03.2018 - 06.2019
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Establish and enforce rules for behavior, and procedures for maintaining order
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
Production
Candy House Gourmet
10.2016 - 01.2018
- Observe flow of materials and listen for machine malfunctions, such as jamming or spillage, and notify supervisors if corrective actions fail
- Observe, feel, taste, or otherwise examine products during and after processing, in order to ensure conformance to standards
- Read work orders in order to determine quantities and types of products to be baked, dried, or roasted
- Clean equipment with steam, hot water, and hoses
Customer Service Representative
NCO / Blue Cross Blue Shield
06.2015 - 07.2016
- Review insurance policy to determine coverage
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors
- Post or attach information to claim file
- Transmit claims for payment or further investigation
Store Manager
CP Communications / US Cellular Agent
01.2007 - 05.2015
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Education
GED - undefined
Neosho High School
Neosho, MO05.2015
Skills
- Active Listening and learning
- Learning Strategies
- Customer and Personal Service
- Sales and Marketing
- Health and safety compliance
- Incidents management
- Performance monitoring and reporting
Timeline
Operations Manager
Loves Travel Stop and Country Stores
08.2022 - Current
Team Trainer
Loves Travel Stop and Country Stores
08.2019 - Current
Lead teacher
CCSS ChildCare Facility
03.2018 - 06.2019
Production
Candy House Gourmet
10.2016 - 01.2018
Customer Service Representative
NCO / Blue Cross Blue Shield
06.2015 - 07.2016
Store Manager
CP Communications / US Cellular Agent
01.2007 - 05.2015
GED - undefined
Neosho High School
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