Melissa Claypool
Summary
Experienced editor with a talent for problem-solving and finding effective solutions. Proactive and adaptable, with a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Data Entry & Invoice Clerk | Lead Generation
David Tkacik
01.2018 - Current
- Performed data entry efficiently, handling direct mail campaigns, whilst reviewing and verifying data such as age, name, and addresses on invoices
- Executed billing tasks and recorded information in company databases.
- Managed invoicing operations.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
Online Business Manager
Confidential client
01.2016 - 01.2019
- Developed and implemented social media campaigns
- Handled community management on Facebook and Twitter while processing customer orders and resolving complaints via email
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Chat Moderator
KickFactory
01.2014 - 01.2016
- Improved operations by 40% through providing excellent customer service to over 400 customers
- Increased efficiency in tweets sorting by 98% accuracy
Education
Associate of Applied Science - Business, Major in Marketing
Volunteer State Community College
Gallatin, TN01.2023
Skills
- Typing 68 wpm
- Research and Analytical Skills
- Confidentiality and Data Protection
- File systems management
- Spelling expertise
- File coordination
- Electronic document storage
- Editing and annotating
- Microsoft Word proficiency
- Organizational and follow-up skills
- Multitasking Abilities
- SEO Optimization
- Information Verification
- Content Management Systems
Certification
- Cybersecurity - 2024
- Search engine optimization - 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteLanguages
English
Native or Bilingual
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Data Entry & Invoice Clerk | Lead Generation
David Tkacik
01.2018 - Current
Online Business Manager
Confidential client
01.2016 - 01.2019
Chat Moderator
KickFactory
01.2014 - 01.2016
Associate of Applied Science - Business, Major in Marketing
Volunteer State Community College
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