Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Open To Work

MELISSA A. Mrotek

Pueblo,Colorado

Work Preference

Desired Job Title

Health Care Facilities SurveyorLong Term Care Health Facility SurveyorLong Term Care Health Facility SurveyorDirector of Social ServicesDirector of Admissions

Work Type

Full TimeContract WorkConsulting

Location Preference

On-SiteRemote
Open to relocation: No

Salary Range

90000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Client-focused with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. Determined employee with 24 years of experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations.

Proven leader with the ability to manage multiple projects and ensure completion under time and resource budgets.

Exceptional skills include communication, organizational, and leadership. Bilingual in English and Spanish.

Overview

1
1
Certification
24
24
years of professional experience

Work History

Health Care Facilities Surveyor

Ascellon Corporation
02.2023 - Current
  • Conduct nationwide onsite surveys of long-term care and healthcare facilities to evaluate compliance with CMS requirements and State and Federal regulations.
  • Assess quality of resident care, facility operations, and adherence to professional standards of practice through observations, interviews, and documentation review.
  • Investigate complaints, incidents, and allegations involving healthcare facilities and personnel while ensuring compliance with regulatory requirements.
  • Review medical records, interdisciplinary care plans, and facility documentation to determine compliance with physical, psychosocial, cultural, and resident care standards.
  • Prepare clear, detailed, and concise reports identifying regulatory deficiencies and areas of non-compliance in accordance with Principles of Documentation.
  • Communicate investigative findings and regulatory requirements effectively with facility leadership, staff, residents, and interdisciplinary teams.
  • Participate in peer reviews, quality improvement initiatives, and survey process enhancement activities.
  • Utilize critical thinking and independent decision-making skills to analyze large volumes of information from interviews, observations, and documentation reviews.
  • Effectively use electronic documentation systems, tablets, laptops, and healthcare technology to complete survey and reporting functions.
  • Maintain professionalism, responsiveness, and regulatory integrity while traveling extensively to healthcare facilities nationwide

Long Term Care Health Facility Surveyor

ProLink-New York Department Of Health
11.2022 - Current
  • Inspected long term care facilities to determine
    compliance with state and/or federal regulations.
  • Determined if care provided at health facilities and agencies met evidence based practice, professional standards and regulatory requirements.
  • Conducted observations of care provided; Interviewed
    consumers, family members, medical professionals and
    other staff about care and services.
  • Reviewed medical records and interdisciplinary care
    plans to ensure completeness based on physical,
    psychosocial, cultural, and spiritual needs of consumer.
  • Wrote reports detailing areas of non-compliance with
    professional standards and federal and/or state
    regulations based on investigative results.
  • Explained investigative findings to facility/agency staff
    and members of public.
  • Enforced compliance with complex state and federal
    laws, rules and regulations for industry.
  • Communicated and worked with survey team to ensure
    surveys were completed on time.

Long Term Care Health Facility Surveyor

CertiSurv
01.2022 - 10.2022
  • Inspected long term care facilities to determine compliance with state and/or federal regulations.
  • Determined if care provided at health facilities and agencies met evidence based practice, professional standards and regulatory requirements.
  • Conducted observations of care provided; Interviewed consumers, family members, medical professionals and other staff about care and services.
  • Reviewed medical records and interdisciplinary care plans to ensure completeness based on physical, psychosocial, cultural, and spiritual needs of consumer.
  • Wrote reports detailing areas of non-compliance with professional standards and federal and/or state regulations based on investigative results.
  • Explained investigative findings to facility/agency staff and members of public.
  • Enforced compliance with complex state and federal laws, rules and regulations for industry.
  • Communicated and worked with survey team to ensure surveys were completed on time.

Director of Social Services

Minnequa Medicenter
04.2020 - 01.2022
  • Coordinated care between physicians and patients by overseeing all stages of patient relations from admissions through long-term care programs.
  • Referral sources included: Family, Hospital Discharge planners, Department of Human Services, Veteran Service offices, Colorado Mental Health Institute Pueblo, Skilled Nursing Homes.
  • Established preliminary and comprehensive assessment for social service needs of consumers.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Created staff work assignments and monitored activity for efficient follow through.
  • Constructed short- and long-term planning to improve client programs.
  • Collaborated with department managers to correct and improve services.
  • Referred families to shelters, legal resources and educational programs.
  • Participated in resident care plans, completing necessary paperwork to include: social history, health history, psychological history, advanced directives, living wills and progress notes in resident charts.
  • Prepared and submitted application Medicaid applications, Medicare applications, contacted other agencies when necessary regarding resident rights, hospice care.
  • Facilitated discharge when appropriate: Home health care agency, HCBS, primary care physician.

Director of Admissions

Belmont Lodge
10.2019 - 04.2020
  • Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
  • Referral sources included: Family, Hospital Discharge planners, Department of Human Services, Veteran Service offices, Colorado Mental Health Institute Pueblo, Skilled Nursing Homes. Increased census by 20%.
  • Communicated effectively with internal and external stakeholders by planning and executing displays at medical expositions.
  • Maintained daily census by proactively updating facility waiting list.
  • Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
  • Devised and implemented strategic recruitment plan with consideration to both long and short term goals.

Long Term Care Compliance Inspector

Colorado Dept. Of Public Health And Environment
09.2013 - 09.2019
  • Inspected long term care facilities to determine compliance with state and/or federal regulations.
  • Determined if care provided at health facilities and agencies met evidence based practice, professional standards and regulatory requirements.
  • Conducted observations of care provided; Interviewed consumers, family members, medical professionals and other staff about care and services.
  • Reviewed medical records and interdisciplinary care plans to ensure completeness based on physical, psychosocial, cultural, and spiritual needs of consumer.
  • Wrote reports detailing areas of non-compliance with professional standards and federal and/or state regulations based on investigative results.
  • Explained investigative findings to facility/agency staff and members of public.
  • Enforced compliance with complex state and federal laws, rules and regulations for industry.
  • Created plans and communicated deadlines to ensure surveys were completed on time

Education

Pueblo Graduate -

El Pomar Leadership Training
Pueblo, CO
05-2004

Bachelors Degree - Social Work, Spanish

Colorado State University
Pueblo, Colorado
1997

Skills

  • Onsite facility tours
  • Written and verbal communication
  • Client needs assessments
  • Proficient in MS Office
  • Interviewing skills
  • Multitasking abilities
  • Conflict resolution
  • Teamwork
  • Leadership
  • Compassion
  • Flexible & Adaptable
  • Computer proficiency
  • Reading comprehension

Affiliations

Advisory Council Member, El Pomar Emerging Leadership Development Co-Coordinator, Latino Advisory Committee, Pueblo Colorado, El Pomar Milton E. Proby Selection Committee Member,.

Alzheimer’s Association Volunteer Committee Member, Memories in the Making and Memory walk.

Marine Corps League Detachment Volunteer, Home of Hero’s Toy Drive.

Certification

  • Certified SMQT, 06/2014

Timeline

Health Care Facilities Surveyor

Ascellon Corporation
02.2023 - Current

Long Term Care Health Facility Surveyor

ProLink-New York Department Of Health
11.2022 - Current

Long Term Care Health Facility Surveyor

CertiSurv
01.2022 - 10.2022

Director of Social Services

Minnequa Medicenter
04.2020 - 01.2022

Director of Admissions

Belmont Lodge
10.2019 - 04.2020

Long Term Care Compliance Inspector

Colorado Dept. Of Public Health And Environment
09.2013 - 09.2019

Pueblo Graduate -

El Pomar Leadership Training

Bachelors Degree - Social Work, Spanish

Colorado State University

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