Melissa Aguilera
Summary
I am applying for a WEX position within the Public Defender’s Law Office. I have strong planning, problem-solving, and relationship-building skills, as well as the ability to identify customer needs and create customized solutions. I also have excellent verbal and written communication skills to document activities.
Overview
4
4
years of professional experience
Work History
Sales Administrator
Velocity Truck Center
Fontana , CA
2018.06 - 2021.08
- Developed presentations and communications materials for management team
- Tracked, reconciled and recorded monthly expense reports
- Processed financial documents, contracts, expense reports and invoices
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
- Communicated with sales representatives to place and receive orders, request services and deliver instructions from office management
- Updated details in company database by keying in customer contacts and delivery dates
- Identified and corrected data entry errors to prevent duplication across systems
- Maintained records by creating monthly reports, closing terminated records and performing chart audits
- Volunteered to assist with special office projects, successfully completing tasks prior to deadlines
Receptionist
Velocity Truck Center
Fontana , CA
2017.05 - 2018.06
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Sorted incoming mail and directed to correct personnel each day
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management
- Drafted professional business communication and answered phone calls and emails
- Greeted incoming customers and verified paperwork to manage smooth intake processes
- Managed customer complaints and rectified issues to complete satisfaction
Education
Associate of Science in Criminal Justice -
Citrus College
Glendora, CA06.2024
Associate of Arts in Social Sciences -
Citrus College
Glendora, CA06.2024
Certificate in Typing -
Arrow Staffing
08.2023
Certificate in Administration of Justice -
Citrus College
12.2014
High School Diploma -
Don Antonio Lugo High School
06.2011
Skills
- Bilingual
- 66 wpm
- Project management
- Data analysis and research
- Organizational skills
- Problem solving
- Leadership
- Time management
- Teamwork
- Outlook
- Word
- Excel
- PowerPoint
Timeline
Sales Administrator
Velocity Truck Center
2018.06 - 2021.08
Receptionist
Velocity Truck Center
2017.05 - 2018.06
Associate of Science in Criminal Justice -
Citrus College
Associate of Arts in Social Sciences -
Citrus College
Certificate in Typing -
Arrow Staffing
Certificate in Administration of Justice -
Citrus College
High School Diploma -
Don Antonio Lugo High School
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