Angela Lejak
Riverside,CA
Summary
Skilled Central Operations Specialist with in-depth knowledge of operational procedures and policies. Experience includes managing daily business operations, streamlining workflows, and fostering cross-functional collaboration. Strengths lie in strategic planning, problem-solving, and project management to drive operational efficiency. Previous work has led to improved processes, increased productivity, and enhanced team performance. Seasoned Corporate Travel Coordinator with background in facilitating business travel arrangements for companies. Skilled at coordinating international and domestic trips, managing multiple schedules simultaneously, and ensuring all travel needs are met efficiently. Strengths include strong organizational skills, ability to multitask under pressure, and providing top-notch customer service to ensure smooth travel experiences. Previous roles have resulted in streamlined company travel processes and enhanced traveler satisfaction. Resourceful Corporate Travel Coordinator recognized for high productivity and efficient task completion. Specialize in strategic planning, budget management, and negotiation techniques. Excel in communication, adaptability, and problem-solving to meet company travel needs with precision and speed.
Overview
23
23
years of professional experience
Work History
Central Operations Specialist
Velocity Truck Center
Fontana, CA
06.2020 - Current
- Developed and implemented travel policies for employees to ensure cost-effective use of company resources.
- Organized corporate travel arrangements, including air and ground transportation and hotel accommodations.
- Maintained relationships with external service providers such as airlines, hotels, car rental companies and other vendors.
- Negotiated contracts with vendors to obtain the best rates for flights, hotels and car rentals.
- Assisted in preparing detailed itineraries for business trips including all necessary documents.
- Coordinated meetings and events related to business travels such as conferences and seminars.
- Ensured that all travel expenses were accurately tracked and reported on a timely basis.
- Provided customer service support to travelers while they were away from home base location.
- Analyzed data regarding traveler satisfaction surveys to identify areas needing improvement or enhancement.
- Advised management on how to reduce costs associated with employee business trips.
- Responded promptly to customer inquiries concerning flight schedules, fares and other related issues.
- Performed administrative tasks such as filing documents related to travel bookings and reimbursements.
- Conducted regular reviews of existing vendor agreements and negotiated new ones when required.
- Maintained relationships with travel partners and vendors.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Stayed up to date on travel industry, policies and restrictions.
- Booked transportation and hotel reservations using computer or telephone.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Coordinated ground transportation to and from accommodations for clients.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Provided customer service support to clients while they are traveling on business trips.
- Researched and provided cost-effective options for corporate travel needs.
- Negotiated contracts with vendors such as airlines, hotels, car rental companies.
- Utilized automated systems to book reservations and track expenses related to corporate travel.
- Monitored changes in airline schedules or prices in order to provide cost savings opportunities for the organization.
- Responded quickly and efficiently to customer inquiries about their upcoming business trips.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Made travel reservations involving flights, hotel and rental cars.
- Booked transportation, coordinated schedules and organized conferences and meetings for business professionals.
- Worked with groups, couples and executive clients to arrange travel arrangements.
- Researched hotels and airfare options to best meet client needs and expectations.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
Executive Assistant
Velocity Truck Center
Fontana, CA
11.2011 - 06.2020
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Conducted research on various topics as requested by executives or senior management personnel.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed daily invoices, reports and proposals.
- Managed and tracked expenses to meet company budget requirements.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Obtained signatures for financial documents and internal and external invoices.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Coordinated multiple schedules using online calendaring system.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Delivered optimal administrative, customer service and case management support.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Researched and prepared information for presentations to high-level executives.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated meetings between internal departments and external partners.
- Maintained confidential files related to personnel records or other sensitive information.
- Scanned documents into electronic format for storage in a secure database system.
- Arranged conference calls with remote employees or clients located outside of local area.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Coordinated corporate events such as seminars or workshops hosted by the company.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Performed various clerical tasks and organized office areas to promote productivity.
- Maintained clerical correspondence via email and phone.
- Organized work projects around client's house.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Made travel arrangements for employee trips and conferences.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Accompanied clients to appointments and arranged transportation.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Kept patient health and personal information private and confidential.
- Transported clients to physician offices or on outings.
- Developed and implemented corporate event budgets.
- Created detailed timelines to ensure deadlines were met for all events.
- Coordinated with vendors to secure appropriate equipment, catering services, and entertainment for each event.
- Negotiated contracts with vendors to ensure the best rates and services.
- Managed logistics of multiple events simultaneously, including transportation, lodging, venues, decor.
- Organized pre-event meetings with clients to discuss details such as program agendas and speakers.
- Collaborated with other departments within the organization to ensure successful execution of events.
- Assisted in developing marketing materials for upcoming events such as brochures, flyers, emails.
- Provided onsite support during corporate events to troubleshoot any issues that may arise.
- Researched potential venues for upcoming events based on client needs.
- Responded promptly to inquiries from prospective clients regarding event planning services offered by the company.
- Coordinated travel arrangements for staff members attending corporate events or conferences.
- Ensured compliance with applicable laws and regulations related to event planning activities.
- Designed creative themes for each event that aligned with the client's objectives.
- Compiled post-event reports documenting attendance numbers, feedback from attendees, budget summaries.
- Monitored trends in the industry and kept abreast of new technologies available for use at events.
- Planned special activities during corporate events such as team building exercises or educational seminars.
- Performed quality assurance checks prior to each event start date to ensure everything was running smoothly.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Tracked payments, balances and registrations for various events.
- Negotiated with vendors to achieve most favorable terms.
- Worked in tandem with department head to coordinate logistics of all calendar events.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Selected chefs or catering companies to prepare food for events.
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
- Coordinated and allocated equipment, supplies and staff for events.
- Attended and participated in industry events.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Designed contracts, collected fees and booked venues for events.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Oversaw work up to 1000 staff seamlessly executing professional events.
Customer Service Representative
Velocity Truck Center
Fontana, CA
05.2001 - 11.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Excelled in exceeding daily credit card application goals.
- Led on- and off-site customer support teams across multiple time zones.
- Oversaw warranty counseling process to manage expense controls.
Education
High School Diploma -
John W North High School
Riverside, CA06-1999
Skills
- Logistics Management
- Project Management
- Logistics Coordination
- Project Planning
- Budgeting and cost control strategies
- Exceptional customer service
- Hotel Accommodations
- Travel Arrangements
- Itinerary Planning
- Executive Travel
- Client Relations
- Logistics support
- Reservations Management
- High volume environments
- Report Writing
- Meeting planning
- Scheduling
- Administrative Support
- Travel administration
- Information confidentiality
- Spreadsheet tracking
- Appointment Setting
- Travel Coordination
- Executive Support
- Schedule Management
- Conference planning
Timeline
Central Operations Specialist
Velocity Truck Center
06.2020 - Current
Executive Assistant
Velocity Truck Center
11.2011 - 06.2020
Customer Service Representative
Velocity Truck Center
05.2001 - 11.2011
High School Diploma -
John W North High School
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