Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Louis McPherson

Bowling Green,KY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
years of professional experience

Work History

Velocity Truck Center

Fleet Service Advisor
08.2022 - Current

Job overview


  • Advise customer concerns with cause and correction to all contacts, facilitate timely repairs and manage customer expectations.
  • Develop strong rapport with customers and partners, earning repeat business through exceptional service.
  • Implemented new software systems and processes that aid in tracking repair orders, workflow and communications more efficiently.

Velocity Truck Center

Continuous Improvement Coordinator
08.2024 - 06.2025

Job overview


  • Analyze workflow processes, Implement lean principles, process improvement initiatives, and 5s methodology to enhance and streamline operations, recommending actionable solutions reducing waste.
  • Boosted employee engagement in improvement projects.
  • Collaborated with leadership to create a culture of continuous improvement.

Midas Auto Service

Automotive Service Advisor
01.2019 - 08.2022

Job overview

  • Determine customer needs by asking relevant questions, listening actively to responses and getting the proper symptoms on ticket so proper technician can receive it.
  • Find required parts and schedule delivery based on availability and pricing from which supplier was more ethical for price and quickness of delivery projected.
  • Advise customers on necessary maintenance and repair services based on vehicle diagnostics and inspection results.
  • Collaborated with technicians to communicate service recommendations.

Education

Allen County-Scottsville High School
Scottsville, KY

High School Diploma
05.2011

University Overview

  • Relevant Coursework: Automotive 1

Skills

  • Progress Reporting
  • Administrative Duties
  • Computer/Software Proficient
  • Customer Rapport
  • Upselling Products and Services
  • Performance Goals
  • Analytical and Critical thinking
  • Upbeat and Positive Personality
  • Active Listening
  • Efficient and Detail-Oriented
  • Problem-solving

Interests

  • Family & Friends
  • Music = Life - (Listening, Making, Producing)
  • Learning new recipes, cooking techniques and expanding my culinary skills
  • Camping
  • Enjoy hobbies that combine physical activity with outdoor exploration (Hiking, Kayaking, Biking, Fishing)
  • Coding and Programming
  • Video Gaming
  • Personal Development and Self-Improvement
  • Watching Movies and TV Shows
  • I like working with my hands and fixing things

Timeline

Continuous Improvement Coordinator
Velocity Truck Center
08.2024 - 06.2025
Fleet Service Advisor
Velocity Truck Center
08.2022 - Current
Automotive Service Advisor
Midas Auto Service
01.2019 - 08.2022
Allen County-Scottsville High School
High School Diploma

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