Alexei Mendoza
Walnut Creek
Summary
Fleet operations professional with progressive experience spanning technician, advisor, and fleet leadership roles within high-volume commercial service environments. Recognized for driving operational efficiency, coordinating technical teams, strengthening preventive maintenance programs, and supporting municipal fleet readiness. Combines deep diesel expertise with data-driven decision-making to improve uptime, control repair costs, and enhance shop productivity. ASE and Ford certified with advanced training in compliance, diagnostics, and commercial fleet operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fleet Service Advisor
Walnut Creek Ford
Walnut Creek, CA
01.2024 - Current
- Serve as the primary point of contact for commercial and municipal fleet clients, managing service schedules, maintenance planning, and repair coordination to minimize vehicle downtime.
- Assess fleet vehicle issues, create detailed service estimates, and collaborate with technicians to ensure timely, cost-effective, and warranty-compliant repairs.
- Maintain comprehensive service records and reporting for each fleet account using Ford’s fleet management systems, ensuring transparency and regulatory compliance.
- Build and maintain long-term client relationships by delivering exceptional service, proactive communication, and personalized maintenance solutions aligned with business needs.
- Apply in-depth knowledge of Ford commercial vehicle platforms and service programs to support operational efficiency and uphold the Ford brand’s standard of excellence.
- Facilitated seamless communication between customers, service advisors, and the dispatch team to coordinate timely vehicle pick-up and drop-off ensuring efficient service operations.
- Assisted diesel technicians in diagnosing and identifying component failures to support accurate and efficient repairs.
Service Advisor
Walnut Creek Ford
Walnut Creek, CA
01.2023 - 01.2024
- Greeted customers and accurately recorded their concerns to facilitate clear communication with the service team.
- Kept customers informed throughout the service process, promptly resolved issues, and ensured a positive experience.
- Efficiently scheduled appointments, provided transparent estimates, and confirmed parts availability to avoid delays.
- Simplified complex technical information, guiding customers on essential and recommended services.
- Created detailed repair orders, obtained approvals, and coordinated with technicians for streamlined service delivery.
Service Advisor
All Star Ford
Pittsburg, CA
01.2022 - 01.2023
- Acted as primary liaison between customers and service team, translating technical issues into clear service recommendations.
- Prepared repair orders, secured approvals, and coordinated with technicians for timely, high-quality service.
- Managed service for 300+ vehicles/month, providing updates, resolving concerns, and ensuring satisfaction.
- Used Ford diagnostic tools and software to schedule services, track history, and maintain warranty compliance.
- Promoted brand loyalty through product knowledge, integrity, and adherence to Ford service standards.
- Educated customers on maintenance needs, building long-term relationships.
- Maintained high customer satisfaction scores and increased repeat business.
- Helped train new Service Advisors, sharing communication and problem-solving best practices.
Diesel Technician
All Star Ford
Pittsburg, CA
01.2018 - 01.2021
- Performed advanced maintenance tasks such as replacing head studs, conducting BulletProof diesel modifications, condemning faulty fuel systems, and rebuilding turbochargers.
- Assisted senior technicians in comprehensive diesel engine diagnostics, service procedures, and complex repairs, including engine tear-downs, rebuilds, and system overhauls.
- Utilized Ford-approved diagnostic tools and service equipment to identify mechanical faults, ensuring repairs met manufacturer specifications and safety standards.
- Maintained detailed service documentation and adhered to all environmental, safety, and operational protocols in a high-performance dealership setting.
- Engaged in Ford Motor Company’s technical training and mentorship programs to enhance proficiency in diesel technologies and dealership service operations.
Technician
All Star Ford
Pittsburg, CA
01.2017 - 01.2018
- Performed routine vehicle maintenance services including oil changes, tire rotations, fluid checks, filter replacements, and lubrication according to Ford Motor Company specifications.
- Conducted multi-point vehicle inspections to assess overall condition, identify potential issues, and ensure compliance with Ford safety and performance standards.
- Utilized diagnostic equipment and service tools to detect maintenance needs and communicate findings accurately to service advisors and technicians.
- Performed as primary installer for heavy duty repairs
Education
Diploma -
San Lorenzo High School
San Lorenzo, CACertificate - Data Analytics & Visualization
University of California, Berkeley
Berkeley, CA11.2021
Skills
- Technical Expertise: Diesel diagnostics, advanced CAN bus electrical systems, Ford IDS & FDRS, machinery operations, hand and power tools
- Data & Analysis: Advanced Excel, SQL, Tableau, Python – used for diagnostics, reporting, and process improvement
- Operations-driven fleet professional offering a rare blend of hands-on diesel expertise, technician leadership, municipal fleet exposure, and analytical capability Proven ability to coordinate maintenance teams, support regulatory readiness, and improve equipment reliability in high-demand service environments Prepared to step into an Equipment Supervisor role and immediately contribute to workforce direction, maintenance strategy, and operational performance
Certification
- Ford Fleet Service Operations Training
- Ford Commercial Vehicle Center (CVC) Training
- Fleet Management Software Training (e.g., Ford Telematics, Fleet Care)
- Warranty Claims Processing Certification
- Ford Diesel Technician Certification
- Ford Power Stroke Diesel Certification
- ASE Certifications – A1 through A9 (General automotive specialties)
- Diesel Training (Aftermarket/advanced diesel upgrades)
- Ford Express Service Training
- Ford Maintenance Technician Certification
- EPA 609 Certification (Refrigerant Handling)
- Advanced ford Electrical training for EV's
- Safety & Hazardous Materials Training (OSHA compliance)
Timeline
Fleet Service Advisor
Walnut Creek Ford
01.2024 - Current
Service Advisor
Walnut Creek Ford
01.2023 - 01.2024
Service Advisor
All Star Ford
01.2022 - 01.2023
Diesel Technician
All Star Ford
01.2018 - 01.2021
Technician
All Star Ford
01.2017 - 01.2018
Certificate - Data Analytics & Visualization
University of California, Berkeley
Diploma -
San Lorenzo High School