Melissa Alexander
Finance
Scottsbluff,NE
Summary
Results-focused, diligent, and highly responsible professional with broad-based skill set and demonstrated history of experience successfully leading general management, accounting, and administrative functions with both efficiency and effectiveness. Communicative and engaging team player with excellent interpersonal skills that complement proficiency in supporting interdivisional collaborations and cultivating productive working relationships. Dedication to leading the provision of all-inclusive client service and supporting customer experience excellence. Solutions-driven, detail-oriented, and proactive; adeptly administer large workloads and multiple responsibilities while concurrently optimizing time management and organization to facilitate superior operational performance.
Overview
27
27
years of professional experience
Work History
Senior Tax Specialist
Intuit Turbo Tax
Remote
01.2025 - Current
- Analyzed complex tax regulations to ensure compliance and optimize client returns.
- Developed comprehensive tax strategies tailored to individual client needs and financial situations.
- Mentored junior staff on tax preparation processes, enhancing team efficiency and knowledge sharing.
- Streamlined tax filing procedures, reducing processing time and improving accuracy of submissions.
- Collaborated with cross-functional teams to address client inquiries and resolve complex issues effectively.
- Conducted in-depth reviews of client portfolios to identify potential tax savings opportunities and risks.
Leasing Specialist
21st Century Equipment
Scottsbluff, NE
07.2023 - Current
- Managed leasing agreements and ensured compliance with company policies.
- Cultivated relationships with clients to identify needs and key features to prospective customers.
- Collaborated with team to develop promotional materials for leasing campaigns.
- Oversaw lease administration, ensuring accuracy in documentation and timely renewals.
Tax Preparer
Liberty Tax
Scottsbluff, NE
01.2019 - 04.2024
- Prepared and filed individual and business tax returns with accuracy and efficiency.
- Analyzed client financial documents to identify deductions and credits, ensuring compliance with tax regulations.
- Educated clients on tax-saving strategies, enhancing their understanding of tax implications.
- Mentored junior staff in tax preparation processes, fostering a collaborative work environment.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Patient Admit Clerk
Regional West Medical Center
Scottsbluff, NE
01.2022 - 07.2023
- Managed patient records to ensure accuracy and compliance with healthcare regulations.
- Processed insurance claims efficiently, reducing processing time and enhancing revenue cycle management.
- Coordinated scheduling for medical staff, optimizing resource allocation and improving workflow efficiency.
- Assisted in training new clerical staff on electronic health record systems and administrative procedures.
- Developed standard operating procedures to streamline office processes and enhance team productivity.
Front Desk Clerk
Cobblestone Inn and Suites
Bridgeport, NE
01.2020 - 01.2022
Patient Admit Clerk
Box Butte General Hospital
Alliance, NE
01.2020 - 01.2022
Cleaner
Gary’s Cleaning and Restoration
Scottsbluff, NE
01.2019 - 01.2021
Customer Service / Call center
SWBC
Scottsbluff, NE
01.2017 - 01.2018
Family Support Worker
McConaughy Discovery Center
Ogallala, NE
01.2014 - 01.2017
CNA/Medication Aide
Skyview at Bridgeport
Bridgeport, NE
01.2011 - 01.2015
Head Coach / Store Manager
Hibbett Sports
Scottsbluff, NE
01.2013 - 01.2014
Office Manager
Alliance Vision Source PC
Alliance, NE
01.2012 - 01.2013
Medical Clerk
STG International Inc.
Scottsbluff, NE
01.2010 - 01.2012
Front Desk Manager
Gordon Vision Center
Gordon, NE
01.2006 - 01.2012
CNA/Medication Aide
Gordon Countryside Care
Gordon, NE
01.2004 - 01.2009
Receptionist
Security First Bank
Rushville, NE
01.2003 - 01.2003
Consumer Relations Specialist
ASL
Rapid City, SD
01.2002 - 01.2003
Collections
Conesco Finance Company
Rapid City, SD
01.2000 - 01.2002
Education
BA Business Administration - undefined
University of Phoenix
Phoenix, AZ01.2006
AA Degree Accounting - undefined
University of MT School of Technology
Missoula, MT01.1994
Skills
Cross-Functional Abilities
Healthcare Services
Due Diligence Compliance
Staff Supervision Development
Data Records Management
Oral Written Communication
Analytical Skills Critical Thinking
Administrative Financial Acumen
Training Best Practices
Scheduling Planning
Self Starter Team Player
Client Relationship Management
Personable yet professional nature; consistently maintain excellent levels of customer service and support in direct representation of an organization
Spearhead numerous business-related tasks spanning multiple departments, including accounts receivable, accounts payable, customer service/support, insurance claim filing, and staff training
Adeptly partner with colleagues and support cross-departmental collaborations to enhance organizational transparency and workflow
Ensure strict adherence to company policy and guidelines in order to maintain efficiency and business continuity
Continuously deliver outstanding results; excel in challenging, fast-paced work environments
Supervise personnel and orchestrate training activities; oversee staff development and individual performance while providing constructive feedback and comprehensive support
Fast learning curve combined with adaptability allows for rapid comprehension and assimilation of new processes and practices
Computer literacy and technical prowess; extensive experience utilizing multiline phone and intercom systems
Timeline
Senior Tax Specialist
Intuit Turbo Tax
01.2025 - Current
Leasing Specialist
21st Century Equipment
07.2023 - Current
Patient Admit Clerk
Regional West Medical Center
01.2022 - 07.2023
Front Desk Clerk
Cobblestone Inn and Suites
01.2020 - 01.2022
Patient Admit Clerk
Box Butte General Hospital
01.2020 - 01.2022
Tax Preparer
Liberty Tax
01.2019 - 04.2024
Cleaner
Gary’s Cleaning and Restoration
01.2019 - 01.2021
Customer Service / Call center
SWBC
01.2017 - 01.2018
Family Support Worker
McConaughy Discovery Center
01.2014 - 01.2017
Head Coach / Store Manager
Hibbett Sports
01.2013 - 01.2014
Office Manager
Alliance Vision Source PC
01.2012 - 01.2013
CNA/Medication Aide
Skyview at Bridgeport
01.2011 - 01.2015
Medical Clerk
STG International Inc.
01.2010 - 01.2012
Front Desk Manager
Gordon Vision Center
01.2006 - 01.2012
CNA/Medication Aide
Gordon Countryside Care
01.2004 - 01.2009
Receptionist
Security First Bank
01.2003 - 01.2003
Consumer Relations Specialist
ASL
01.2002 - 01.2003
Collections
Conesco Finance Company
01.2000 - 01.2002
AA Degree Accounting - undefined
University of MT School of Technology
BA Business Administration - undefined
University of Phoenix