Melissa Alvarado
Tucson,AZ
Summary
Experienced operations specialist with 16 years of expertise in various payment systems. Proven track record of optimizing operational workflows to enhance efficiency. Seeking to leverage my skills, attention to detail, and understanding of financial processes to transition into a Junior Accountant role. Eager to contribute to the success of the accounting team and Pima Federal Credit Union while continuing to grow professionally in the accounting field.
Overview
16
16
years of professional experience
Work History
Accounting Officer III
PIMA FEDERAL CREDIT UNION
10.2022 - Current
- Reconcile end-of-month general ledgers, including micro deposit, real estate loan servicing, and post EOM allocations for ATM surcharge fees in Prologue
- Responsible for ACH and Share Draft files and exceptions, process deceased accounts, service IRA accounts, process record requests, and respond to messages in a timely manner
- Assist in the processing of legal requests such as subpoenas, garnishments and levies.
- Implemented projects with the assistance of IT and management to create efficiency and reduce manual efforts such as record request specfile, return mail specfile and SSA/Accuity project
- Assist in ACH Audits and escheatment of accounts
Deposit Operations Officer III
PIMA FEDERAL CREDIT UNION
07.2012 - 10.2022
- Responsible for multiple desks within a fast-paced and deadline dictated department, including decision making, problem solving, and training
- Prioritized tasks within the department and teammates based on deadlines and company impact
- Simplified multiple desks to reduce the amount of manual entry
- Worked with IT to implement new processes and programs to automate exceptions to accounts, build reports and create tracking records
- Coordinated with third-party companies and front line staff to automate debit card and dispute processes to reduce the workload by 80%
- Worked closely with Compliance to ensure that processes, regulations, and legal documents are followed accurately and promptly
- Responsible for monitoring ATM's including cash ordering, ATM implementation, updating ATM ID's, and creating serivce tickets.
Loan Officer
PIMA FEDERAL CREDIT UNION
02.2009 - 07.2012
- Educated members on available products and services including assisting them with opening accounts, homebanking navigation, and applicable disclosures including Reg DD, Reg E, and TISA
- Collaborated with members and management to resolve account issues and disputes in a friendly and respectful manner
- Establish new member relationships
- This includes opening new consumer and business accounts and gathering necessary information and required documentation in compliance with regulations and credit union guidelines
- Seek and pursue continuous learning opportunities to enhance the overall member experience
- Attend staff meetings, trainings, and company events
- Assist branch manager with ATM balancing
Skills
- Excellent communication skills
- Microsoft Office
- Excel
- Problem Solving Skills
- Attention to detail
- Deadline oriented
- Efficiency improvement
- Prologue
Timeline
Accounting Officer III
PIMA FEDERAL CREDIT UNION
10.2022 - Current
Deposit Operations Officer III
PIMA FEDERAL CREDIT UNION
07.2012 - 10.2022
Loan Officer
PIMA FEDERAL CREDIT UNION
02.2009 - 07.2012
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